Consumer Behavior News
Study: Upsell fails lead to lost retail revenue
December 7, 2016
A new SkillSurvey reports a need for better customer service and sales as the lagging 'upsell' effort is resulting in lost revenue for retailers.
read nowShoppers expect to spend more this holiday, exceed budgets
December 7, 2016
Retailers will be happy to hear this news: nearly 60 percent of Americans expect to exceed holiday budgets by an average of $155, an 11 percent spike over…
read nowSlow lanes could boost supermarket experience, claims study
December 5, 2016
Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.
read nowAmazon boasts best-ever holiday weekend sales
December 1, 2016
The holiday weekend proved to be a sales bonanza for online retailer Amazon as it sold millions of its devices and sales were up double compared to last year.
read nowLoyalty perks, security and return options key consumer wants, reveals study
November 28, 2016
Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a…
read nowMobile grabbing a big chunk when it comes to Internet usage
November 23, 2016
A new report predicts 75 percent of Internet use come next year will be on mobile devices, according to a Zenith report, which also states 60 percent of global…
read nowTarget goes with tradition for Thanksgiving
November 22, 2016
Despite the fact more than a few retailers are closing on Thanksgiving and many others are adjusting hours, Target is sticking with what it says works and…
read nowAppliance sales big part of JC Penney Black Friday event
November 18, 2016
Move over clothes and accessories. JC Penney is putting appliances up front and center for Black Friday and not one single toy.
read nowConsumers will shop, spend more on themselves this holiday season
November 18, 2016
Holiday season shoppers won't just be tossing items in the wagon for family and friends. A good portion, 58 percent, will be scouting out discount items for…
read now30 percent of consumers hate Black Friday
November 16, 2016
Black Friday apparently isn't so well loved by consumers despite historical big sales and price reductions on what has long been the busiest holiday season…
read nowJ.C. Penney store sales dip yet retailer is upbeat about holiday
November 16, 2016
Unseasonable weather and a strategy to put appliances front and center as the holiday sales season hits are two factors J.C. Penney is citing for a 0.8 percent…
read nowCash still most popular payment approach for consumers
November 11, 2016
While shoppers may be conducting more mobile payment transactions, cold hard cash is still pretty popular and is actually the most used, according to a new…
read nowReport: Retailers will need to pivot to hurdle upcoming challenges
November 10, 2016
While holiday sales are expected to be robust, the future holds some challenges for retailers, reveals a new Forrester report, and those challenges could be…
read nowMall of America prepping new retail concept for debut this month
November 10, 2016
The Mall of America will be home to a brand new, permanent retail concept, called Debut, come November 16. The concept, to be located in the new north end of…
read nowNew tool powering PetSmart.com's delivery operation
November 9, 2016
PetSmart.com is now providing same-day scheduled delivery to 17 metro areas via Deliv, a logistic deliver provider.
read nowFurniture retailer boosts buyer engagement with data-driven communication
November 8, 2016
Industry West, a furniture retailer, is increasing commercial buyer engagement and driving greater website traffic via a new approach to marketing…
read nowSpiking holiday sales means more socializing for retailers, reveals study
November 8, 2016
Retailers Sephora and Amazon are leaders when it comes to social media engagement and are examples retailers need to follow given the expected holiday sales…
read nowMillennial demand spurs fragrance market
November 8, 2016
Retailers selling fragrances can expect increasing sales thanks to millennial interest in perfumes.
read nowStudy: Consumer expectations are driving new retail economic metrics
November 2, 2016
Taking a page from Oldsmobile's marketing genius, today’s retail economics are not anyone’s grandparents’ retail economics.
read nowOnline retail a big focus for holiday shoppers, reveals survey
November 1, 2016
At least half of holiday shoppers are intending to buy gifts online this year, according to the annual Deloitte holiday survey on consumer spend and trends.
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