Consumer Behavior News
Ivanka fashion brand enjoys sales boost
March 17, 2017
Despite an online effort to derail sales, the Ivanka Trump retail brand isn't seeing much of a decline. In fact, as Fortune reports the clothing line enjoyed a…
read nowSt. Patrick’s Day spend may be a record-breaker
March 13, 2017
Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion.
read nowBrick-n-mortars still top channel for consumers
March 13, 2017
More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels…
read nowSlow tax refund process dragging retail sales
March 13, 2017
Lower than usual foot traffic and less consumer spend in the retail sector is being blamed on the IRS.
read nowGrocery shoppers jumping online more than ever, reveals report
March 10, 2017
One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping…
read nowStudy: Consumers believe mobile wallet data is secure
February 24, 2017
Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…
read nowIgnoring personalization can cost a retailer, reveals survey
February 23, 2017
Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…
read nowResearch: More big companies are gungho on CX
February 22, 2017
A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…
read nowOmnichannel retailing matures into mainstream
February 17, 2017
The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business…
read nowNordstrom most popular retailer, reveals survey
February 14, 2017
Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…
read nowValentine's Day will be a heart breaker for retailers
February 13, 2017
Consumers won't be showing as much love via gifting this Valentine's Day with spending dipping 2.3 percent compared to last year.
read nowGeneration Z loves shopping at the brick-and-mortar retailer
January 25, 2017
While the Generation Z shopper is a digital customer they still love going to the store to shop and that means retailers need to shore up on interactive…
read nowCustomer loyalty requires a retail transformation, reveals IBM study
January 20, 2017
New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in…
read nowBrick-and-mortar store experience worse than washing dishes for many consumers
January 19, 2017
One third of consumers would rather wash dishes than hit a retail store and 40 percent view shopping in a brick-and-mortar retailer as a chore.
read nowMost gift recipients lie about liking gifts, survey reveals
January 17, 2017
If you think grandma really loved that sweater or Dad was truly happy about the new slippers, think again.
read nowHoliday trends report reveals online growth, greater ecommerce traction
January 13, 2017
Total holiday season spend in 2016 beat out 2015 with growth jumping from 1.8 percent in 2015 to 4.7 percent in 2016, according to First Data’s updated Holiday…
read nowOmnichannel retailers big winners in holiday season
January 12, 2017
Retailers with an omnichannel strategy enjoyed a robust return-on-investment this holiday season as consumers spent 16 percent more on holiday purchases in…
read nowReport: Consumer-centric marketing can boost customer satisfaction
December 14, 2016
A customer-first marketing strategy can go a long way toward boosting customer satisfaction.
read nowCredit card use on the rise among young adults, study finds
December 9, 2016
Nearly two-thirds (63 percent) of U.S. consumers now own general purpose network-branded credit cards, up from 61 percent in 2015, according to "U.S. Consumers…
read nowUPS holiday buying report: Tech gifts a top seller
December 8, 2016
High-tech lovers shopping for gifts are using their smartphones more than ever to buy tech gadget gifts and are more active in following retailers' social…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
