Consumer Behavior News
Study: Consumers not happy with resolution experience
May 24, 2017
A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve…
read nowReport: Proximity tech a common factor among top retailers
May 23, 2017
A new study reveals that 75 percent of the top U.S. retailers have at least one thing in common: they've deployed proximity technologies as part of their…
read nowHuman interaction key to customer experience, reveals research
May 23, 2017
Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.
read nowUK consumer impulse spend targets fashion buys
May 22, 2017
Shoppers in the U.K. spend more when shopping online than in the store — an average of $258.24 more and fashion is the top focus.
read nowConsumers have high level of trust when it comes to brand, claims report
May 22, 2017
Brand matters, at least to shoppers and there's a high level of trust still in play, according to a new Blackhawk Network survey.
read nowBrick-and-mortar retail showroom boasts online mattresses only
May 18, 2017
Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase.
read nowMillennials love burger discounts, Gen X favors Mexican fare price cuts
May 16, 2017
A new national consumer report regarding restaurant and take-out dining habits reveals 53 percent have at least one food/mobile app on their smartphone and 7…
read nowEuclid Analytics and AgilOne collaborate on integration
May 15, 2017
Euclid Analytics and AgilOne have partnered to bring retailers an integrated platform that combines shopping experience personalization, in-store profiles and…
read nowFlowers don't rule Mother's Day, but gift cards are welcome
May 12, 2017
A new study regarding what moms want for Mother’s Day debunks one of the top holiday myths — that flowers rule.
read nowMillennials likely to bail on banks, card companies in case of false declines
May 12, 2017
Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false…
read nowAmazon dominating voice-control speaker realm, claims report
May 12, 2017
Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.
read nowIBM study finds current in-store and digital experiences fail to improve customer experience
May 11, 2017
An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…
read nowPersonal experience, mobile shopper insight are retailer priorities
May 10, 2017
In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…
read nowStudy: Personalization gets respect but little deployment action
May 8, 2017
New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are…
read nowMother's Day spend may be a record-setter this year
May 5, 2017
Shoppers will spend the most ever this year come Mother's Day, averaging about $186 on purchase, reveals a NRF survey conducted by Prosper Insights &…
read nowConsumers feel misunderstood by retailers, claims study
May 3, 2017
Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty.
read nowATM, branch, mobile, online ... or all of the above?
May 2, 2017
Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…
read nowConsumers love mobile browsing but mobile purchasing not so much
April 28, 2017
Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product…
read nowShoppers favor digital over associates in product data search
April 27, 2017
A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…
read nowRetailers failing at personalization, claims study
April 26, 2017
Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…
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