Consumer Behavior News
Survey: Digital strategy key for retailer success
October 31, 2016
A digital e-commerce strategy is more critical than ever for retailers, as a new survey reveals that consumers love shopping online — especially on Amazon …
read nowGoogle, Myer partnership taps beacons to measure customer behavior
October 27, 2016
Google is teaming up with Australia-based retailer Myer on a beacon trial to better understand the connection between the brick-and-mortar retail world and the…
read nowNordstrom pilots omnichannel customer strategy
October 20, 2016
Nordstrom is debuting an omnichannel effort that lets Washington-based shoppers choose an item online and then try in their local sore.
read nowHoliday should be a jolly one for retailers, predicts study
October 14, 2016
Higher wages are being cited as the top reason consumers will be spending more during the upcoming holiday season.
read nowStudy: Mobile shopping and purchasing have become the norm worldwide
October 11, 2016
Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…
read nowFIS launches real-time loyalty redemption at BP
October 10, 2016
FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…
read nowBlack Friday on its way out as top shopping day
October 7, 2016
The biggest holiday "shopping" day of the year won't be the day after turkey day this year, as a new industry prediction claims the new Black Friday will be…
read nowPresidential election not likely to impact holiday shopping, claims survey
October 6, 2016
While U.S. residents are focused on the upcoming presidential election, the election won't have a discernible impact on this year's retail holiday sales season.
read nowShocker: Amazon expected to dominate holiday sales season
October 5, 2016
A new report predicts Amazon will account for 55 percent of first-product search during the upcoming holiday season, during which ecommerce is expected to grow…
read nowLowe's Mexico taps Upstream Commerce as partner
October 4, 2016
Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.
read nowTemkin, Employee Engagement Awards team up on experience initiatives
October 3, 2016
In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…
read nowReport: Brands not doing well at understanding the customer
September 29, 2016
Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…
read nowConsumers are big in love with convenience retailers
September 28, 2016
The top growing retail vertical is the convenience store, with in-store sales jumping 6 percent in 2015.
read nowHalloween spending likely to be record-setting this year
September 26, 2016
A new report predicts shoppers will be shopping heavily for Halloween goodies and decorations, with spend expected to hit $8.4 billion.
read nowEx Wal-Mart digital leader takes customer-focused role at Pizza Hut
September 23, 2016
Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…
read nowIAI debuts Scraawl 2.0 with expanded features
September 21, 2016
The latest Scraawl social network analytics tool used for brand monitoring and reputation management now boasts a few new features.
read nowStudy: Consumers love rewards, incentives
September 21, 2016
A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…
read nowConsumers expect to get holiday shopping done before turkey day
September 19, 2016
Early discounts are one reason one third of consumers expect to finish holiday shopping before November, and many of those shoppers will hit Amazon for…
read nowSophisticated apps proving a win for retailers
September 15, 2016
Putting some effort into the mobile app can pay off, as a new study reveals transaction boosts of more than 50 percent.
read nowKohl's, Macy's among 'genius' digital retailers
September 13, 2016
JC Penney, Nordstrom, Macy's and Kohl's are on a 'genius level' when it comes to digital smarts, but no one is close to attaining Amazon's impressive…
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