Consumer Behavior News
YETI debuts first flagship boasting unique experience
April 25, 2017
Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…
read nowClothing retailer aims to make shopping more fun for men
April 24, 2017
A male clothing retailer is striving to make shopping more fun for male customers, providing sports viewing and whiskey sipping for those shopping for new duds.
read nowInMoment names new CEO, debuts new CX intelligence tool
April 24, 2017
InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…
read nowCustomer engagement provider taps Amazon Alexa in feedback effort
April 21, 2017
Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.
read nowNordstrom taps Infor solution to boost omnichannel capabilities
April 21, 2017
Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.
read nowAnalyst: What Macy's needs to do to rally
April 20, 2017
Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.
read nowAptos study highlights successful omnichannel engagement strategies
April 20, 2017
Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…
read nowReport: Voice assistant technology growth more than doubles
April 19, 2017
Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.
read nowBig IoT adoption on horizon, claims new report
April 19, 2017
Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…
read nowTeletech hires SapientRazorfish leader as strategy officer
April 18, 2017
Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology…
read nowLowe’s financial outlook bright, says analyst
April 10, 2017
Lowe's shares could spike by 20 percent this year thanks to earnings growth and margin improvement, according to a Reuters report.
read nowEaster will be a hopping time in consumer spend
April 7, 2017
A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year.
read nowUK retailers not delivering on customer experience, claims report
April 3, 2017
A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…
read nowAnalyst: Under Armour brand appeal on the rise
March 31, 2017
In the midst of doomsday retail forecasts comes a bit of sunshine as Under Armour's brand is gaining greater appreciation by consumers.
read nowStudy: Emotional consumers tend to impulse buy functional goods
March 31, 2017
When consumers feel a bit out of control and go shopping, they're not inclined to hit the luxury retailers.
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
read nowMark-downs a big lure for the female shopper
March 29, 2017
Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered.
read nowBaby Boomers love the retail discount
March 28, 2017
When it comes to shopping the Baby Boomer generation isn't interested in paying full price when it comes to cars, smartphones, electronics, appliances or…
read nowRetailers losing big bucks by not getting personal, reveals survey
March 21, 2017
Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.
read nowWal-Mart shoppers are loving rotisserie chicken, health supplements these days
March 20, 2017
Rotisserie chicken, health supplements such as tumeric and 'smart' educational-focused toys are favorites when it comes to Wal-Mart shoppers.
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