Customer Experience Features
Retailers striving to beat Amazon must perfect the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…
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Is your CX language up to par? If not, it may be hurting the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…
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Jewelry etailer reaping big rewards with price negotiation tool
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.
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Ashley Furniture taps VR, AR to deliver an innovative customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.
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Branded mobile pay bodes big promise for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…
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Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment…
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Umpqua Bank reimagines the customer experience
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.
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Free Webinar: How retailers can discover the key to seamless cross-channel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…
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Tips, insight on how to boost customer interaction
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.
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[Webinar] How to create the seamless cross-channel connection
Today's shoppers browse online while checking out shelves and racks in brick-and-mortar retailers, so building loyalty and brand advocacy is challenging.
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[Free webinar] How Express.com boosted site search conversions by over 18%
Express.com offers up insight on how it boosted its site search conversion rate.
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How Express.com improved search conversions by 18%
Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…
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United Airlines, Freebirds World Burrito share insight on location-based marketing
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to…
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Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere
by Will Hernandez — Editor, NetWorld Media Group
At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.
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Tips for turning a browsing shopper into a buying shopper
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile technology strategy, whether it's launching an app or initiating a coupon program, is a bit trickier for some retailers due to regulatory oversight. Yet…
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Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.
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IoT remains early stage tech in boosting customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is…
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Amazon, Great Clips share advice for developing a best-in-class mobile experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…
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Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…
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Petsmart deploys unique musical experience for pets, owners
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…
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