New retail imperatives: Loyalty, customer experience, the single customer view

Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one aspect of the customer experience that is both directly within their…

Dan Shull new VP of commerce, experiences at REI

August 29, 2018

Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Vivitek launches NovoTouch interactive display update

August 27, 2018

Vivitek has released version 3.0.0 of its interactive display NovoTouch, featuring NT LiveScreen and NT LiveReceiver for screen-to-screen mirroring among…

Poor communication hinders customer loyalty, reveals survey

August 27, 2018

Companies lacking effective communication with their customers and clients are at risk of losing those customers, according to a Harris Interactive survey…

7 digital retail personalization tactics to take

by Jim Barnes — CEO, Enspire Commerce

Jim Barnes, CEO, enVista, offers up seven tactics to enhance customer experience through digital retail personalization by establishing relationships using…

Mercedes-Benz integrates BrightSign players into pop up store displays

August 24, 2018

Mercedes-Benz recently opened two pop-up stores in malls in Miami and Chicago. The company also deployed 60 displays, which are powered by BrightSign's HD22…

Love Ellen? So does Walmart

August 24, 2018

Walmart will launch a women's fashion line in partnership with talk show maven Ellen DeGeneres.

5 reasons why retailers should embrace BOPIS

Georgianna Oliver, founder, Package Concierge, offers up insight on why Buy Online Pickup In-Store (BOPIS) is a viable strategy for retailers during the busy…

Avoid becoming Toys R Us: Make mobile-first discovery the retail experience

Andrew Blachman, COO of Tophatter, muses on the fate of Toys R Us and the lessons retailers should learn from -- especially as it relates to mobile retail.

Target enjoys strongest sales growth since 2005

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 6.5 percent same-store sales spike in the latest quarter is the retailer's biggest growth in 13 years. Strong store traffic was cited as the main driver…

9 ways to impress retail customers with the visually unexpected

Ron Lutz, EVP and chief client officer of Miller Zell, offers up nine approaches to create a memorable visual experience, from lighting to virtual reality.

The dilemma of tech innovation in retail environments

Wiser Solutions CEO Andy Ballard explains why retailers need to balance technology with the human touch in the brick-and-mortar retail environment.

Digital transformation driving the personalized retail customer experience

Anton Xavier, co-founder of Label Insight, explains how the forces of zero marginal costs and AI will impact Consumer Packaged Goods engagement in the retail…

Convergence of the retail kind: The human touch

Sarah Tarraf, director, customer experience at Gongos, Inc., explains how Integrating digital strategies with all the humanistic qualities of the in-store…

Franchise leaders share secrets of success and where customer experience plays in

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.

How retailers can avoid striking out during the World Series

Dean Frew, CTO and senior vice president of RFID Solutions, SML, explains how retailers, utilizing the right technologies, can cope with rising customer…

New York airport to house new retail shops

August 16, 2018

Terminal B at New York's LaGuardia Airport will soon boast a new "state-of-the-art" look featuring new retail and services.

How retailers can move at the speed of innovation with microservices

Jamus Driscoll, CEO, Moltin, explains why retailers with an agenda of speed and innovation should consider augmenting their commerce platform with…