New Square developer tools aimed at custom, in-person checkout experiences

August 15, 2018

Square has released a set of developer tools for building custom, in-person checkout experiences, according to a press release. 

Long lines, complexity lead to online cart abandonment, reveal survey

August 15, 2018

A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit…

Sleep Number launches Manhattan store

August 15, 2018

Sleep Number, a mattress and bedding retailer, has a new location in New York. The store is located in the Flatiron District in Manhattan.

Are your customers' experiences profoundly remarkable?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the…

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while…

Australia footwear chain offers same-day delivery

August 13, 2018

Accent Group, which operates 350 Australian-based footwear stores, is deploying same-day delivery.

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and…

Why a consumer 'win back' effort requires a strategy

August 10, 2018

New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result.

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online…

Amazon, Walmart not making strong emotional connection with consumers

August 9, 2018

A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10.

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts…

Consumer security fears overshadow future of biometric payments

August 8, 2018

Consumer security concerns could jeopordize the future of biometric payments, which are otherwise poised for growth, according to a new report from secure…

Kagan: Kroger change wave keeps up with Amazon Whole Foods

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…

How brick-and-mortar retailers can attract business in an e-commerce world

Mark Boeder, director of marketing strategy for North American Bancard, offers up ways retailers can attract customers to physical stores. One is building up…

Starbucks teams with Alibaba to expand through China

August 3, 2018

Starbucks Coffee Company and Alibaba Group Holding have partnered to create Starbucks Delivery Kitchens for delivery order fulfillment and personalized online…

3 brick-and-mortar lessons for e-commerce

Rob Christian, senior vice president of retail experience, MyWebGrocer, explains how decades of lessons learned via brick-and-mortar initiatives for category…

Going to the mall? Prime parking may cost you

August 3, 2018

One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.

An inside look at interactive technologies spanning the retail segment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.