No more Cosmo at Walmart checkout aisle

April 2, 2018

Hyper sexual content has no place in the Walmart checkout experience as the nation’s top retailer is booting the Cosmopolitan magazine off the aisle racks.

Amazon prepping Whole Foods pick-up service, claims report

April 2, 2018

Amazon is reportedly getting a product pick-up service strategy in place for its Whole Foods Market locations, according to a Motley Fool report.

Under Armour investigating MyFitnessPal hacking incident

April 2, 2018

Data on 150 million MyFitness Pal app accounts has been hacked, according to a Reuters report.

Saks Fifth Avenue customer data hit by hackers

April 2, 2018

Up to 5 million credit and debit cards have been compromised by hackers, and parent company Hudson's Bay is investigating the security breach.

Creating measurable touchpoints for experiential retail

Jacob Taylor, founder and CEO, Civitas, explores the evolution of experiential retail and what marketers can do to capitalize on measurable touchpoints during…

Blue Apron prepping in-store meal kit strategy

March 30, 2018

Meal kit maker Blue Apron is looking to expand outside of the direct-to-consumer subscription strategy and make its meal kits available in stores sometime this…

Survey: Very few consumers report excellent customer service

March 30, 2018

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…

Lowe's debuts 'view in your space' AR experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

Amazon prepping responsive drone technology, claims report

March 29, 2018

Amazon's drone strategy may include developing drones that respond to a customer's call or wave.

Walmart expanding CarSaver car-selling kiosks

March 29, 2018

Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep…

Nordstrom readying men's store in New York City

March 28, 2018

In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar.

Where have all the toy stores gone?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As Toys R Us shutters, and the Sears catalog collects dust in the archives of marketing, one wonders where the next generation of moms, dads, aunts, uncles…

Target expanding loyalty program strategy

March 27, 2018

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.

Consumers love interactive content, reveals report

March 27, 2018

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction…

Lowe's, Poshmark are improving customer experience via digital innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

The try-before-you-buy trend spurring a returns tsunami, claims study

March 26, 2018

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…

The horse you rode in on will not win the race for the future

by Chris Petersen — Owner, IMS

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Dallas Fort Worth Airport takes flight with curved LED displays

March 23, 2018

The Duty Free Center shop, at the Dallas Fort Worth Airport's Terminal D, has upgraded with three curved NanoLumens LED displays. Ford AV worked with…