Mobile innovation is not about your phone!

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What if the future of mobile has nothing to do with the phone in your hand?

Office Depot extends partnership with dunnhumby

September 7, 2016

Dunnhumby and Office Depot are extending a partnership focused on data analysis to boost the customer experience.

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…

United Airlines, Freebirds World Burrito share insight on location-based marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to…

Le Creuset deploys customer engagement program for retailers

September 1, 2016

In a quest to spur store traffic and boost sales, Le Creuset is launching a digital culinary program for retailers.

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

by Will Hernandez — Editor, NetWorld Media Group

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Retailers craft 'phygital' solutions

Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's…

Amazon launches more locker sites for package pick-up

September 1, 2016

In an effort to make it easier than ever to retrieve that latest order, Amazon is launching more pick-up location sites for consumers.

Tips for turning a browsing shopper into a buying shopper

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile technology strategy, whether it's launching an app or initiating a coupon program, is a bit trickier for some retailers due to regulatory oversight. Yet…

Filling big shoes with square feet: What Dollar General-Wal-Mart deal means

by Bryan Pearson — President, LoyaltyOne

While Wal-Mart, Target and other chains test ways to maneuver into smaller footprints, other retailers benefit from their missteps.

Mood Media debuts consumer playlist interaction feature

August 31, 2016

Mood Media is providing retail customers the opportunity to have a say in the in-store music experience via a virtual remote control.

Sionic Mobile, home services site collaborate on new service

August 31, 2016

Nationwide home service network, YourHome1Source.com, is partnering with Sionic Mobile on a new YourHomeSavings app which promises to provide home buyers and…

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Two Tap expands options to help retailers sell on global scale

August 30, 2016

A new service from Two Tap, called Two Tap Crossborder, lets consumers outside of the U.S. order from American retailers with as much ease as if they were…

3 ways to ensure a loyalty program pays off

Retailers need to be convenient, responsive and memorable. At every touchpoint, we should strive to answer the question "how is this helping shoppers out?"

IoT remains early stage tech in boosting customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is…

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Action sports retailer taps cloud system to boost customer experience

August 24, 2016

Active Ride Shop is using a cloud-based engagement technology for mobile point of sale, merchandising, customer relationship management and sale audit in a…

Report: Most retailers not optimizing social media engagement opportunity

August 23, 2016

Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…

Hunter Douglas taps mobile platform to engage customers

August 23, 2016

Custom window fashion maker Hunter Douglas is using a new mobile-optimized platform for sales and consumer engagement via mobile devices and social networks.