The simple solution for retailers: Be channel agnostic

by Chris Petersen — Owner, IMS

Consumer journeys are neither the same, nor consistent. The term omnichannel is becoming ubiquitous. However, it may be one of the most misunderstood terms in…

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…

Megastore on the bubble: What shrinking Target And Wal-Mart stores mean

by Bryan Pearson — President, LoyaltyOne

Smaller locations may have been the solution for shoehorning large-format retailers into densely populated cities. But the proliferation of digital shopping is…

Stellar Loyalty, Splick.it/Onosys unveil collaboration

August 18, 2016

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. 

Petsmart deploys unique musical experience for pets, owners

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…

Consumers not a very patient lot, reveals study

August 11, 2016

Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report. 

Tips for meeting Generation Z customer expectations

by Molly Wike — Intern, Networld Media Group

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

If you are not at the table, you’re on the menu

by Chris Petersen — Owner, IMS

Omnichannel is not an option … it's a question of survival.

What retailers need to know, and expect, about virtual digital technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…

The empathic enterprise: What are your balance points?

by Chris Petersen — Owner, IMS

Key questions for winning by staying human in a digital age.

Luxury retailer opens big new store

August 1, 2016

Holt Renfrew, a Canadian luxury retailer, has opened its new 130,000-square-foot retail space located at Square One in Mississauga, Canada.

Nordstrom Inc announces plans to open Nordstrom Rack in Frisco, Texas

July 27, 2016

Nordstrom Inc. has announced plans to open Nordstrom Rack, the upscale fashion retailer's off-price division, at The Centre at Preston Ridge in…

Marvel comic fans get rewarded for loyalty

July 26, 2016

Marvel comic fans are now getting more than just fun entertainment as Marvel Entertainment is offering a new loyalty program.

Amazon drone delivery dream now a reality in UK

July 26, 2016

Amazon is going drone in the U.K. as it's kicking off a trial service program.

Thinking inside of the box in order to sell better beds online

by Chris Petersen — Owner, IMS

A couple of creative guys applied technology to get a mattress to fit in a standard carrier shipping box. From a purely product perspective, this innovation…

Amazon offers up new student loan discount program

July 22, 2016

Amazon.com is partnering with Wells Fargo to offer a new loan discount program for students.

The ICX Interview: Richard Ventura, NEC Display Solutions of America

by Christopher Hall

Richard Ventura, vice president of business development and solutions for Director-level ICX Association member NEC Display Solutions of America, talks about…

Euclid Analytics debuts retail Wi-Fi platform

July 20, 2016

Euclid Analytics has debuted its latest product, a Wi-Fi platform called Euclid Connect. Connect allows retailers to track consumer location, behavior, and…

Create food displays with home-like appeal using new Jazz Servingware

Create food displays with home-like appeal using new Jazz Melamine Servingware from FFR Merchandising.

Early bird gets the worm: Top 5 reasons to meet us in Cali for Fast Cas Exec Summit

by Cherryh Cansler — Editor, FastCasual.com

Although our 11th annual Fast Casual Executive Summit isn't until Oct. 9-11, you can get in at $595 as opposed to the regular price of $795 if you register by…