Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical…

Mall of America taps kiosks to help shoppers find their way around

December 20, 2016

The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.

Online community aims to support CX gurus

December 20, 2016

A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development…

Is your CX language up to par? If not, it may be hurting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…

Jewelry etailer reaping big rewards with price negotiation tool

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Yahoo alerts customers to breach involving 1B user accounts

December 15, 2016

Data breach numbers just keep getting bigger and more breathtaking.

Report: Consumer-centric marketing can boost customer satisfaction

December 14, 2016

A customer-first marketing strategy can go a long way toward boosting customer satisfaction.

Royal Bank of Canada first to deploy video service to small retail clients

December 13, 2016

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.

Study: Committing to digital dramatically boosts odds of gaining market share

December 12, 2016

Bain & Co. and Red Hat, a provider of open source solutions, have released the results of research aimed at gauging the correlation between an…

The changing face of merchandising and what retailers need to do to succeed

The changing face of retail merchandising requires retailers to go beyond tried and tested tactics.

Ashley Furniture taps VR, AR to deliver an innovative customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.

3 tips to engage retail customers as they wait

by Neil Rieger — Director, Creative Services, SIGNET

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools…

Security vulnerabilities, potential hack attacks demand greater attention

December 8, 2016

Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security…

Branded mobile pay bodes big promise for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…

Social media ROI, loyalty and the customer experience

While marketers know in their gut that social media is important as customers are clearly there and sharing, they often lack the return on investment to prove…

How entrepreneurial employees boost profit, customer service during holiday season

For national chains a drive toward community presents the opportunity for front-line employees and local store managers to drive sales and profits. However, to…

Amazon Go promises no checkout, no lines, no waiting

December 6, 2016

Come 2017 Amazon aims to debut a no-waiting, no-line, no-checkout grocery store experience, called 'Just Walk Out', at its Amazon Go store in Washington state.

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

Slow lanes could boost supermarket experience, claims study

December 5, 2016

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.