Retailers going mobile in big way, but no big payoff as yet

July 18, 2016

Today's retailers are more than embracing mobile apps, as more than two thirds have one in play. But the payoff isn't hitting big just yet.

Brighton(ing) futures one handbag at a time

July 18, 2016

Brighton Collectibles is launching its Handbag Trade-In fundraiser. Until July 24, the company will be collecting gently used handbags for donation.

Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

Pokémon Go spurring mall, retail traffic but sales not so much

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pokémon Go is driving consumers to malls, retail shops and business districts as millions of gamers search for characters in the game.

CX design firm will read your mind

by Christopher Hall — writer, self

There's a glint of missionary zeal in Jean-Pierre Lacroix's eyes when he talks about the future of store design coming into view on the horizon with an…

Mill Street Merchants invites consumers for a stroll down LogicLane

July 13, 2016

LogicLane, an e-commerce discount wholesale grocery supply chain service, has launched Mill Street Merchants, its first retail space in Uniontown, Pennsylvania.

Talking With: Motista CEO Scott Magids on capitalizing on customer emotion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers must focus on, and capitalize on, the emotional aspect within the customer retail experience. But, to do that, retailers must understand a consumer’s…

Talking With: H2O+ Beauty CEO Joy Chen on relaunching a legacy brand

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name…

Webinar: Insight on how mobile is transforming store operations

July 7, 2016

There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.

Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

3 innovation lessons from the Hippo Water Roller story

by Chris Petersen — Owner, IMS

To understand what innovation means, walk a mile in their shoes.

Amazon's Prime Day 2016 projected to be bigger than last year

July 1, 2016

More than 100,000 deals will launch on July 12, as part of Amazon's Prime Day 2016. The deals start at midnight and will include most items, according to a…

Hey Amazon, Walmart is fighting back

June 30, 2016

Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…

Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Report: Poor training, weak tools, corporate friction all hurt the brand

June 29, 2016

Brick-and-mortar retailers grappling with poor brand recognition and weak customer experience strategies are likely those without solid training, strong tools…

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Chipotle is making summer a rewarding time

June 27, 2016

Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.

Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.