Customer Experience News & Media
Amazon, Great Clips share advice for developing a best-in-class mobile experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…
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Action sports retailer taps cloud system to boost customer experience
August 24, 2016
Active Ride Shop is using a cloud-based engagement technology for mobile point of sale, merchandising, customer relationship management and sale audit in a…
read nowReport: Most retailers not optimizing social media engagement opportunity
August 23, 2016
Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…
read nowHunter Douglas taps mobile platform to engage customers
August 23, 2016
Custom window fashion maker Hunter Douglas is using a new mobile-optimized platform for sales and consumer engagement via mobile devices and social networks.
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The simple solution for retailers: Be channel agnostic
by Chris Petersen — Owner, IMS
Consumer journeys are neither the same, nor consistent. The term omnichannel is becoming ubiquitous. However, it may be one of the most misunderstood terms in…
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Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…
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Megastore on the bubble: What shrinking Target And Wal-Mart stores mean
by Bryan Pearson — President, LoyaltyOne
Smaller locations may have been the solution for shoehorning large-format retailers into densely populated cities. But the proliferation of digital shopping is…
read nowStellar Loyalty, Splick.it/Onosys unveil collaboration
August 18, 2016
Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience.
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Petsmart deploys unique musical experience for pets, owners
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…
read nowConsumers not a very patient lot, reveals study
August 11, 2016
Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report.
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Tips for meeting Generation Z customer expectations
by Molly Wike — Intern, Networld Media Group
Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.
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If you are not at the table, you’re on the menu
by Chris Petersen — Owner, IMS
Omnichannel is not an option … it's a question of survival.
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What retailers need to know, and expect, about virtual digital technology
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…
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The empathic enterprise: What are your balance points?
by Chris Petersen — Owner, IMS
Key questions for winning by staying human in a digital age.
read nowLuxury retailer opens big new store
August 1, 2016
Holt Renfrew, a Canadian luxury retailer, has opened its new 130,000-square-foot retail space located at Square One in Mississauga, Canada.
read nowNordstrom Inc announces plans to open Nordstrom Rack in Frisco, Texas
July 27, 2016
Nordstrom Inc. has announced plans to open Nordstrom Rack, the upscale fashion retailer's off-price division, at The Centre at Preston Ridge in…
read nowMarvel comic fans get rewarded for loyalty
July 26, 2016
Marvel comic fans are now getting more than just fun entertainment as Marvel Entertainment is offering a new loyalty program.
read nowAmazon drone delivery dream now a reality in UK
July 26, 2016
Amazon is going drone in the U.K. as it's kicking off a trial service program.
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Thinking inside of the box in order to sell better beds online
by Chris Petersen — Owner, IMS
A couple of creative guys applied technology to get a mattress to fit in a standard carrier shipping box. From a purely product perspective, this innovation…
read nowAmazon offers up new student loan discount program
July 22, 2016
Amazon.com is partnering with Wells Fargo to offer a new loan discount program for students.
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