Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

by Will Hernandez — Editor, NetWorld Media Group

In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…

Cadillac Fairview rolls out new technology for retail center

June 16, 2016

Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…

The Container Store implements new Theatro wearable technology in 70 stores

June 16, 2016

Dallas-based storage and organization retailer The Container Store is using wearable technology that provides its employees with SKU look-up and immediate…

Alibaba chief: We’re not a retailer, and we will double revenue in 4 years

June 15, 2016

Alibaba Group has some big business aspirations, and the top one is to more than double revenue in the next four years, with a goal of hitting $1 trillion.

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience…

The Honest Company CEO: Innovation, focus are keys to success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Study: 5 types of millennial shoppers pose challenges for retailers

June 14, 2016

There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…

Why customer loyalty is way more than just offering a consumer discount

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…

Better customer experience now on Subway's strategy menu

June 10, 2016

In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…

Australia is Ikea's next test ground in online shopping strategy

June 10, 2016

Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.

Study: Brand loyalty programs fastest route to a millennial's heart

June 8, 2016

Loyalty programs are proving valuable with consumers and are paying off in more ways than one.

Tips, advice on inspiring innovation in the retail environment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…

Uber updates driver app to boost experience

June 8, 2016

Just about six months after marking down pricing for customers in more than a few cities, Uber is updating its app with enhanced features for its drivers.

10 'Big Ideas' from ICX Summit 2016

by Christopher Hall — w, t

Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…

Survey: Big disconnect between retailers, consumers in play

June 6, 2016

The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…

J. Crewsing into CEO branding: What Mickey Drexler can learn from Loblaw, REI

by Bryan Pearson — President, LoyaltyOne

In his personal letter to shoppers, J. Crew CEO Mickey Drexler appears to be backing his brand promise with a personal promise. But if he wants to be a branded…

Outdoor gear retailer deploys tougher encryption for card transactions

June 3, 2016

Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.