The "perfect storm" for an omnichannel explosion in India

by Chris Petersen — Owner, IMS

Lessons learned from India's retailers … and changing consumers.

3 ways successful retailers are building a perfect customer experience

Perfection is an ever-moving target. Just ask any business continually working to better understand and serve its customers.

Mobille app, wallet security top of mind for retailers

February 16, 2016

When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…

Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…

Membership-based business models: Capitalize on being in the club

by Ethan Whitehill — CEO, two west inc

As access becomes more important than assets to today's shoppers, brands are building tech-driven subscription services and entire businesses around this…

Talking With: Data Science Director Peter Chen on making analytics pay off

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

Retailers failing on customer service when it comes to email support, claims study

February 11, 2016

One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…

Amazon opening bookstores isn't as newsworthy as many may think

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.

In order to survive and thrive don't breathe your own exhaust

by Chris Petersen — Owner, IMS

Biggest threat to today's retailers lies within the walls of the ivory tower.

Talking With: Gladson CEO Sue Sentell on data management strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.

Walmart aims to brand its future gas stations

February 5, 2016

Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.

January's top 5 stories: Tech, trends and strategies for 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those…

6 things every woman wishes retailers knew about her shopping basket

by Bryan Pearson — President, LoyaltyOne

These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…

Hybrid cloud rains benefits on forward-thinking retailers

Cloud-based digital technologies are transforming the retail industry to provide digitally connected, time-pressed customers with the value they expect — and…

Airlines bring back snacks, expand entertainment to boost customer experience

February 1, 2016

After a decade of pulling free snacks off flights airlines are bringing back goodies in a quest to boost the traveler's flying experience.

Report: Product price fast giving way to customer experience focus

February 1, 2016

Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.

Consumers expect top-tier service and will take leave if retailers fail to deliver

February 1, 2016

Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…

Free Webinar: Experts discuss how restaurants can use the Internet of Things to win customers

February 1, 2016

To clear up confusion and demonstrate how restaurants can use IoT to help reach customers, FastCasual.com and VMOB recently hosted a free webinar now…