ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

The elements that matter most in the retail customer shopping experience

There are four key shopping customer experience elements, out of 27 tested, that rose to the top in a recent study.. Can you guess which took top ranking?

Poor inventory control equates to shopper disappointment, lost sales for retailers

October 12, 2015

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…

How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are…

The mobile shift is now for companies, software developers

by Will Hernandez — Editor, NetWorld Media Group

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company…

Isle of Man telecom calls on in-store digital signage

October 9, 2015

Isle of Man-headquartered telecom Sure are again welcoming customers to a new concept store featuring digital signage experiences designed by Acquire Digital…

ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

Jet jettisons membership fee citing bigger than expected sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.

Peet’s Coffee & Tea, Stumptown won't be melding the retail experience

October 7, 2015

Peet’s Coffee & Tea is buying Stumptown Coffee Roasters, but customers won’t find both brands sharing counter space.

Why technology collaboration, integration are key for online retail success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

BCR group taps veteran for experience director role

October 5, 2015

Role will focus on integrating business strategy with customer experience.

Brookstone launching digital signage 'Lift and Learn' product displays in mall stores

October 2, 2015

Brookstone, the retail chain specializing in new technologies and smart lifestyle products, is introducing dynamic digital retail displays at its Pheasant Lane…

Pop-ups: From temporary to trendsetting.

by Ethan Whitehill — CEO, two west inc

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Kohl’s propels omnichannel, digital strategy to make shopping easier than ever

September 29, 2015

Kohl’s is launching a slew of omnichannel and digital strategies aimed at making shopping online and at its brick-and-mortar location easier than ever.

PAR launches POS terminal for restaurant, retail deployments

September 28, 2015

The eighth-generation platform uses Intel processor technology to maximize performance and enhance guest experience.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts

Macy's targets millennial consumers with a special shopping experience

September 25, 2015

Special shopping section will even boast a 'blow dry bar' in the near future.

Creating a personal experience: First steps and the best steps

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

The next era of retail disruption: Experience

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as…