Mitigating cybersecurity threats to ensure customer experience is a safe one

Although the nationwide rollout of EMV technology is beginning to eliminate some security concerns, experts expect to see an increase in online fraud as…

Amazon mulling air freight service operation, claims reports

December 22, 2015

Amazon isn’t just looking to drones to provide faster and more efficient shipping and delivery operations.

Amazon grabs early online holiday sales share

December 22, 2015

Amazon takes top rank in early holiday consumer spending.

Year in Review: 5 insights on why data will remain critical in 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Mystery Santas deliver random retail acts of kindness

December 21, 2015

It’s a story that would warm even the Grinch’s cold heart.

Retailers embracing Free Shipping Friday

December 18, 2015

Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.

Insight on kicking a 2016 retail strategy off on solid ground

by Ethan Whitehill — CEO, two west inc

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Webinar: Expert insight on how retailers can connect with the millennial consumer

December 16, 2015

One big buzz word in retail customer experience this year is the term ‘millennial’ and a big industry trend is the focus retailers are engaging to capture the…

Infographic: Gurus share predictions of what's to come in retail customer experience

December 15, 2015

A look at what some experts expect to happen going forward in retail customer experience and relationship management.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Kenneth Cole goes interactive to drive consumer experience to new heights

December 10, 2015

Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.

Chicago retailers hopping on Amazon Prime Now service

December 10, 2015

More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.

Top 2016 marketing trends & why you need interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

Digital signage welcoming international visitors to Miami

December 9, 2015

The International Arrivals Terminal at Miami International Airport was recently overhauled with the aim of creating a more welcoming and visually compelling…

Sears refreshes mobile app, debuts mobile device incentive strategy

December 8, 2015

Sears is banking big on mobile shopping this holiday season and has upgraded its app with new features and offering mobile in-store consumers free shipping.