Customer Experience News & Media
ICX Association director keynote speaker at InfoComm Connections
November 11, 2015
Scott Slucher, dxecutive director of the ICX Association, will moderate a keynote session, titled "5 KPIs for successful interactive digital deployments."
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Consumers are rapidly blurring lines and changing channels
by Chris Petersen — Owner, IMS
Future success requires going boldly where no one has gone before.
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Keeping customers happy with loyalty kiosks
by Kisha Wilson — Marketing Manager, SlabbKiosks
We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…
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Successful brand leaders share advice, tips and industry insight
by Travis Wagoner — Editor, Networld Media Group
Restaurant operators and successful business leaders offer up perspectives about what it takes to be a success and remain a successful venture.
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Navigating the crossover: Fast casualization of the restaurant industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…
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Tips, advice on preparing the brand for unit expansion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…
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Walgreens first to integrate rewards into Apple Pay
November 5, 2015
Walgreens has more than 85 million active Balance Rewards members.
read nowTarget aims to revamp food supply chain strategy, store closures loom as well
November 5, 2015
Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain…
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Building the brand culture: It’s all about empowering employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.
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Going beyond the discount with new approaches to spur brand loyalty
by Travis Wagoner — Editor, Networld Media Group
Retailers seeking to reward shoppers can tap new loyalty program approaches to attract new customers, boost revenues and provide memorable experiences for…
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Email marketing remains a viable customer experience tool
by Travis Wagoner — Editor, Networld Media Group
Email is ubiquitous personally and professionally, which means email marketing is far from dead.
read nowWalmart: We’re going to make shopping easier than ever
November 3, 2015
Retailer expects a huge wave of mobile devices hitting its online store this season.
read nowAmazon kicks off Black Friday weeks ahead of top shopping day
November 2, 2015
Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.
read nowREI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors
November 2, 2015
Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.
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ICX Symposium: What's guiding your digital media value?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…
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ICX Symposium: Transforming retail with responsive store
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…
read nowLowe’s going virtual with in-store consumer design, preps 3D printer for space station
October 30, 2015
Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.
read nowWatch out Amazon: Wal-Mart prepping drone delivery service, seeking fed's approval
October 30, 2015
Amazon's drone service will have a big competitor as Wal-Mart is seeking federal approval for such delivery approach as well.
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
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ICX Symposium: Data analysis drives the interactive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…
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