Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

The Irish are here, the Irish are here and why US retail should be worried

September 23, 2015

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…

Creating a personal experience: Misconceptions, why data is a critical element

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…

Retailers not too knowledgeable about top shoppers reveals new survey

September 21, 2015

Insightful and useful information on loyal consumers is lacking, reports new study.

Kohl’s looking to hire on nearly 70K for holiday shopping rush

September 21, 2015

Seasonal workers will take roles in stores, fulfillment centers and credit operations.

Emerson takes a model approach to retail systems research and technology development

September 21, 2015

Simulated retail environment will foster greater systems and controls innovations.

Walmart hiring 60K employees for holiday season workforce

September 21, 2015

The bottom line will be a bit bigger given the minimum-wage increase put into place earlier this year.

Amazon expands delivery service in southern California

September 21, 2015

The etailer is also boosting delivery service for items purchased at local Los Angeles stores.

Securing the retail experience: Tips to avoid the disastrous data breach

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

Saks, Lord & Taylor sign on for American Dream

September 18, 2015

The American Dream mega complex will boast retail, restaurants and entertainment when it opens in summer 2017 and expects to welcome 40 million visitors each…

Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Kate Spade redefines the retail store associate role in a very thoughtful approach

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

Amazon Prime membership driving revenue growth, analyst expectations

September 16, 2015

Prime is now becoming a prime source of revenue for the top e-tailer.

Kroger ramps up data analytics to spur customer, consumer engagement

September 16, 2015

Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.

UPS hiring on 90K for upcoming holiday delivery season

September 15, 2015

If there is one thing the delivery service doesn't want to happen this holiday season it's the scenario of not having enough workers to handle expected…

Consumers want convenient, flexible, and simple ways to pay

Retailers who make the purchase process slow, arduous and inconvenient aren't going to score big with consumers in the near future.

Walmart gets its own special retail experience center

September 14, 2015

The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and…

Costco loses court round in Tiffany ring legal battle

Wholesale retailer under scrutiny for Tiffany ring allegations and Tiffany gets green light from judge to pursue damages.

Paris Retail Week joins forces with new show

September 14, 2015

Paris Retail Week, Sept. 21-23, is bringing together in one place E-Commerce Paris, a gathering for e-merchants, and a new event focusing on store digitization…

Study: Despite enthusiasm to be consumer-focused retailers aren't making big strides

While retailers realize value of customer-centric operations, failure to succeed is still high.