Neiman Marcus strives to meld in-store, digital mobile customer experience in new store

February 22, 2016

High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.

Report: Consumers just need one bad experience to walk away

February 22, 2016

Customer support experience a big factor in consumer loyalty, reveals new study.

Car starting experience primed for a big change

February 19, 2016

Volvo is driving a new customer experience and, yes, there is an app for that.

Endangered customer: Why people are the difference in the future of retail

by Chris Petersen — Owner, IMS

Much of the retail pendulum has in fact swung to the "technology of sales transactions," which is why I found a new read on customer relationships so timely…

Visa: 2015 a watershed year in migration to chip cards

February 18, 2016

According to the latest figures from the network, there are now more chip cards in the U.S. than in any other country.

The "perfect storm" for an omnichannel explosion in India

by Chris Petersen — Owner, IMS

Lessons learned from India's retailers … and changing consumers.

3 ways successful retailers are building a perfect customer experience

Perfection is an ever-moving target. Just ask any business continually working to better understand and serve its customers.

Mobille app, wallet security top of mind for retailers

February 16, 2016

When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…

Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…

Membership-based business models: Capitalize on being in the club

by Ethan Whitehill — CEO, two west inc

As access becomes more important than assets to today's shoppers, brands are building tech-driven subscription services and entire businesses around this…

Talking With: Data Science Director Peter Chen on making analytics pay off

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

Retailers failing on customer service when it comes to email support, claims study

February 11, 2016

One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…

Amazon opening bookstores isn't as newsworthy as many may think

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.

In order to survive and thrive don't breathe your own exhaust

by Chris Petersen — Owner, IMS

Biggest threat to today's retailers lies within the walls of the ivory tower.

Talking With: Gladson CEO Sue Sentell on data management strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.

Walmart aims to brand its future gas stations

February 5, 2016

Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.

January's top 5 stories: Tech, trends and strategies for 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those…

6 things every woman wishes retailers knew about her shopping basket

by Bryan Pearson — President, LoyaltyOne

These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…