Retail infusion taking flight at SFO airport concourse

November 17, 2015

The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and…

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm…

Amazon Prime delivering food from LA restaurants

November 13, 2015

LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…

Robot aims to help retailers keep a tally on product, inventory

November 12, 2015

Robotic system can help track inventory, avoid out-of-stock scenarios and product price tag validation.

Target holiday sweater message not a jolly one for some shoppers

November 12, 2015

Target not pulling sweater off rack despite some negative shopper feedback.

ICX Association director keynote speaker at InfoComm Connections

November 11, 2015

Scott Slucher, dxecutive director of the ICX Association, will moderate a keynote session, titled "5 KPIs for successful interactive digital deployments."

Consumers are rapidly blurring lines and changing channels

by Chris Petersen — Owner, IMS

Future success requires going boldly where no one has gone before.

Keeping customers happy with loyalty kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…

Successful brand leaders share advice, tips and industry insight

by Travis Wagoner — Editor, Networld Media Group

Restaurant operators and successful business leaders offer up perspectives about what it takes to be a success and remain a successful venture.

Navigating the crossover: Fast casualization of the restaurant industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…

Tips, advice on preparing the brand for unit expansion

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…

Walgreens first to integrate rewards into Apple Pay

November 5, 2015

Walgreens has more than 85 million active Balance Rewards members.

Target aims to revamp food supply chain strategy, store closures loom as well

November 5, 2015

Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain…

Building the brand culture: It’s all about empowering employees

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Retailers seeking to reward shoppers can tap new loyalty program approaches to attract new customers, boost revenues and provide memorable experiences for…

Email marketing remains a viable customer experience tool

by Travis Wagoner — Editor, Networld Media Group

Email is ubiquitous personally and professionally, which means email marketing is far from dead.

Walmart: We’re going to make shopping easier than ever

November 3, 2015

Retailer expects a huge wave of mobile devices hitting its online store this season.

Amazon kicks off Black Friday weeks ahead of top shopping day

November 2, 2015

Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.

REI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors

November 2, 2015

Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.

ICX Symposium: What's guiding your digital media value?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…