Tech plays bigger role in consumer purchase, altering shopping experience

September 10, 2015

In-store sales remain vibrant and account for more than nine-tenths of all retail spend, reveals new retail transaction study findings.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Nominations Call: Who are today’s top customer experience innovators?

Know a customer experience guru? Nominate them for our top list of innovators in the industry.

Amazon, Google facing off in a retail delivery service battle

E-commerce giants clearly see big bucks in retail delivery services, primarily food and drink, and announce new strategies on the same day.

How loyalty programs can drive retailers, customers to embrace mobile payments

by Tal Nathanel — Co-Founder and U.S. CEO, MyCheck

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

Propelling change requires innovation, talent and technology

by Lori Mitchell-Keller — Senior Vice President and Global Head, SAP Retail Business Unit at SAP, SAP

It’s hard to change someone’s mind once they have it made up right? But retailers expect this every day. We expect shoppers to change brands and behaviors, and…

BP aims to spur loyalty by letting customers share savings

September 7, 2015

“Give a Reward, Get a Reward” lets consumers share savings at the pump with friends and family.

How to build a multi-sensory experience in the retail environment

by Steve Starr — Chief, starrdesign

It takes a lot of work for retail brands to deliver a remarkable experience. It can be done, however, by making sure the consumer environment touches each of…

Technology innovation focus of ICX Association's October Symposium

September 4, 2015

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…

Williams-Sonoma's Atlanta space boasts unique experience for shoppers

September 4, 2015

It is the retailer’s eighth location to include a home showroom and the first in the South.

U-Vend, Ingram Micro team up on self-serve retail platform

September 3, 2015

Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.

Why technology is the linchpin of the omni-channel strategy

by izge cengiz — product manager, monitise

The impact of technology may be the greatest game-changer of all. Consumers don’t even need to leave their houses to shop or can buy things on their daily…

Young shoppers want lowest price, seniors seek retailers who treat them nice

September 2, 2015

Price matters to the youngest of shoppers, but service quality matters to the older consumer.

Argo Tea talks exceeding tea-lover expectations while advancing product innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…

RadioShack gift card court battle nears resolution with $40M settlement

August 27, 2015

Defunct retailer agrees to plan to refund a good number of consumers holding valueless cards.

CONNECT: How to get your app into the hands of millennials

by Cherryh Cansler — Editor, FastCasual.com

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

Back-to-School: How retailers are tackling consumers' social network activity to engage customers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In our final segment of our 10-part Back-to-School series, the focus is on social networks and social influence and how retailers are adjusting marketing…

Abercrombie & Fitch: We're working hard to boost shopper experience

August 26, 2015

Despite not meeting analysts' earnings expectations the brand remains intent on boosting customer experience in next quarter.

CONNECT: The issues preventing widespread beacon deployment

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with retailers today.

Walgreens taps healthcare provider to run new clinics, boost customer communication capabilities

August 24, 2015

Walgreens takes outsourcing approach to boost medical clinic patient engagement.