Thriving in the new e-commerce landscape: 4 trends shaping customer experience

by Chris Timmer — Chief Executive Officer, Linnworks

Retailers are collaboratively working with sellers to strategically target specific buyers across websites and channels. This involves a coordinated effort to…

Save A Lot making customers happy, employees not so much

May 22, 2024

When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…

The untapped power of checkout: 5 things retailers didn’t know checkout can do

by Peter Karpas — CEO, Bold Commerce

Just because checkout is the last step of the shopping journey doesn’t mean it should be stripped of all its potential to drive revenue and profitability.

Ulta Beauty taps DoorDash for on-demand delivery

May 20, 2024

Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.

Robots in retail: Automation revolution in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…

The Home Depot offers moving hub for military families

May 17, 2024

The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career

Fender teams with Bluecore to drive customer growth, retention

May 16, 2024

American guitar and amplifier maker Fender Musical Instruments Corp. is partnering with Bluecore, a retail shopper identification and customer movement…

Guitar Center taps Michael Martin as retail sales VP

May 15, 2024

Michael Martin has been named executive vice president of retail sales and operation for Guitar Center Inc.

Tops Friendly Markets expands into western New York

May 15, 2024

Tops Friendly Markets, a Northeast Grocery Inc. division, has announced an expansion into Western New York, and the launch of individualized customer…

Walmart debuts super late night delivery

May 13, 2024

Walmart is expanding delivery hours until midnight at stores nationwide for orders placed by 10:30 pm.

3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…

Foot Locker debuts store of the future concept

May 9, 2024

Foot Locker has launched a 'store of the future' concept that will be rolled out to 900 locations across five cities.

Manchester retailer offers shoppers interactive fitting room, self check-out

May 8, 2024

River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…

Understanding shopper behavior drives big wins for jewelry retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…

Walmart pulling self-checkout lanes due to shoplifting

May 6, 2024

Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…

Sam’s Club deploys AI-powered exit tech at 120-plus locations

May 3, 2024

Sam's Club has deployed AI-powered exit technology at more than 120 locations.

Houston Airports debuts smart vending for feminine products

May 2, 2024

Houston Airports is teaming up with restroom management company Trax Analytics to use smart vending machine technology to ensure free feminine products remain…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Consumers favor slow traffic over a poor customer experience

April 29, 2024

Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.