HP intros new POS for retail, hospitality

December 3, 2012

HP has introduced a new point-of-sale system for retail and hospitality customer experience. The HP RP7 Retail System, model 7100, is a new fanless version of…

Walgreens celebrates 8,000 stores with opening of LA flagship

December 3, 2012

Walgreens opened its 8,000th location this past weekend in Los Angeles. The flagship features offerings not typical at drug stores, such as a fresh sushi bar…

Is that a digital signage lapel pin on your uniform?

Brian Kutchma, vice president of sales and marketing for digital signage provider Black Box, talks about his company's wearable digital signage displays.

Two simple ingredients of personalization that almost all retailers miss

by Chris Petersen — Owner, IMS

Having lived in Canada, it is true that Thanksgiving is also celebrated there, albeit a month earlier than the US. The US Thanksgiving celebration has become a…

Thanksgiving and Black Friday spending round-up

This year's average ticket price spiked, thanks to less aggressive discounting.

Researcher finds the scent of retail is a simple one

November 28, 2012

Retailers hoping to attract customers with the luring smells of the season should stay away from complex combinations of scents and stick with simple basics.

Best Buy invests 50,000 hours in employee training on Windows 8

The radical new operating system is leading to the kind of products that people need to see and touch.

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Autonomy vs. standards: in business, customer service and the customer experience

by Micah Solomon — president, four aces inc

As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in general. And…

Paraprosdokian phrases for life, and retailing today

by Chris Petersen — Owner, IMS

Perhaps Yogi had it right all along: Nostalgia ain't what it used to be.

Organizers cancel CETW 2013 Vegas show, focus solely on NYC

by Christopher Hall — w, t

Growing the NYC show will be the priority of CETW organizers in 2013.

Philips Retail Solutions creates immersive customer experience at Amsterdam airport

November 20, 2012

In what is being called a "multi-sensory shopping experience" by Philips Retail Solutions, design changes made to the shops at Amsterdam’s Schiphol Airport…

The one simple thing your retail associates should be doing, but probably aren't

by James Bickers — Editor, Networld Alliance

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth…

Malls to offer VIP perks to lure more Black Friday shoppers

November 16, 2012

Black Friday shoppers at certain malls will get the VIP treatment as more retail establishments seek to offer a "white glove" experience to those willing to…

Fast Casual Executive Summit 2012: NEC

Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.

American Marketing Association, PRI hosting webinar on omnichannel

November 15, 2012

Platt Retail Institute Director and Research Fellow Steven Keith Platt is scheduled to join Rick Chavie, vice president of omni-commerce for hybris software…

Hong Kong Department Stores, IBM announce collaboration

November 14, 2012

IBM today announced that it is collaborating with Hong Kong Department Stores to help them expand internationally and increase customer loyalty by deploying a…

Why build a great customer experience if you have no competition?

by Micah Solomon — president, four aces inc

What if you didn’t have any competition? Would the customer experience you create even matter–if, for example, you ran a government agency or were otherwise…

Commentary: Using digital engagements to connect with today's shoppers

A CETW panel discussed making use of technology and DOOH throughout the retail purchase process.

Invisible EAS tags unveiled by Nedap

November 13, 2012

Nedap Retail has announced a solution to the bulky plastic security tags that often hinder the shopper experience of trying on clothes. The company, in a…