Customer Experience News & Media
OfficeMax offering free services to Hurricane Sandy victims, donations to schools affected
November 12, 2012
In response to the extraordinary damage caused to the eastern seaboard by Hurricane Sandy, OfficeMax today announced it is extending support to the thousands…
read nowWomen in the retail workforce can increase sales
November 12, 2012
Retailers looking to boost sales should consider bumping up the number of women on their workforce.
read nowThe mobile technology impact on retail
November 12, 2012
A recent article on guardian.co.uk looked at the impact technology is having on industries ranging from education to farming. In terms of retail, advances in…
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CETW12: The power of social media done right
by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group
Citibank executive Frank Eliason explains the pitfalls and benefits of social media.
read nowCETW12: DSA crowns Crown Award winners
November 9, 2012
The Digital Screenmedia Association has announced the winners for the DSA Crown Awards, which recognize excellence in digital out-of-home content.
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CETW12: Show must go on, despite snow, sleet, Sandy
by Cherryh Cansler — Editor, FastCasual.com
The show's Mobile Engagement Zone is bigger than ever despite the unpredictable weather.
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Price-matching becomes retail holiday strategy
by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group
With showrooming abounding, retailers look to match prices of online competitors. Is that a good idea?
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The waiting is the hardest part (for your customers)
by Micah Solomon — president, four aces inc
Timeliness is a critical part of creating a successful customer experience. As a business keynote speaker, I'm often heard calling on company and conference…
read nowBlogger: The future of fashion is tech
November 1, 2012
A retail analyst on the blog Vision Mobile highlighted some trends around the latest buzzwords in the industry: "fashion tech."
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How retailers can attract more male customers
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In RCE podcast #8, Kim Nasief, CEO of Measure CP, and I were asked if there is a way to attract male shoppers to stores. The generally held and widely accepted…
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Will same-day shipping make us happier customers?
by William Cusick — President, Customerspectives
Both Amazon and Walmart are vying to be your retailer of choice, and one aspect that we are all apparently about to start demanding is same-day delivery of our…
read nowRetailing 2020 Report predicts swift evolution
October 29, 2012
Consulting firms Kantar Retail and PwC Network recently released the "Retailing 2020" report that looks at key factors for retailers and suppliers in an age of…
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I have seen the future of retail and his name is Errick
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
Last week I was in California visiting family, but like most of us on "vacation" these days, I was still working in my subconscious. One of my goals while…
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Here's why retailers should put up their Christmas displays before Halloween
by Bob Phibbs — CEO, The Retail Doctor
It's that time of the year ... time for the leaves to change, corn mazes to sprout up, pumpkin spice latte demand so strong Starbucks has shortages. And of…
read nowStudy: Social media interaction leads to long-term sales increases
October 26, 2012
New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…
read nowRetailers discuss importance of multichannel at Wincor World 2012
October 23, 2012
Multichannel retailing remains a focus for global retailers, according to a post on fashionunited.co.uk, as stores fight to boost relevance by enhancing the…
read nowFinish Line selects Oracle to improve operations and customer experience
October 23, 2012
Finish Line announced today that it has selected Oracle Retail Merchandising, Planning and Stores solutions to support its growth strategy across 640 stores.
read nowStudy: Grocery shoppers want stocked shelves, clean stores
October 22, 2012
A recent study by The Retail Feedback Group reveals that out-of-stocks are the most important overall element that impact satisfaction with the grocery trip…
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A Starbucks pop-up serves latte lessons in Japan
by Cherryh Cansler — Editor, FastCasual.com
More than 20,000 customers poured in during the pop-up's short stay.
read nowWalgreens specializes store design for greater community impact
October 18, 2012
Walgreens has had an innovative year. Last month, the pharmacy chain launched its first loyalty program and designed it for the mobile age. And, according to…
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