Three examples of radical differentiation at Lululemon

The popular yoga retailer 'zigs when everybody else zags.'

Robo-pricing: The latest pricing game

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In the July 8, 2012 Financial Times article, "Amazon 'robo-pricing' sparks fear," we get a glimpse at the latest game in pricing. According to the article…

RCE Podcast episode 11: Is retail any fun anymore?

A study this week suggesting that "retail therapy" isn't a real phenomenon leads to a fascinating discussion about how we feel and how we want to be spoken to…

Retail therapy untrue, UK survey shows

September 20, 2012

Retail therapy could be just a myth, according to an article on The Daily Mail, that cites a recent study showing that a third of women hate clothes shopping.

Big data: Finding an ant in an avalanche

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Big data. It's the latest answer to our marketing prayers; the "holy grail" that will deliver the ultimate return for our precious marketing spend. Last year…

Retail 'channel surfing' and its implications for sales, customer service and team morale

by Micah Solomon — president, four aces inc

Never forget: Your customers are likely to use the different sales channels you offer in different ways. Some of your customers may buy exclusively over the…

The Peak-End Rule: A way to improve every customer experience

by William Cusick — President, Customerspectives

The only way you keep a customer, and get her to buy more, is to create a positive perception. And the only way a perception is created is through the customer…

Empowered consumers drive future of retail, study shows

September 18, 2012

This week in London, leading retailers are gathering for the World Retail Congress. At the center of the conversation is how the empowered consumer, or the…

Customer experience management 101: Identifying channels of communication

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management has changed, thanks to the digital age. Social media has changed the way businesses interact with their customers. No matter the…

Burberry's new London flagship combines fashion and technology

September 17, 2012

British fashion house Burberry unveiled it’s first digitally-integrated retail outlet at its newly launched London flagship store. The blend of craftsmanship…

Retail customers enjoy telling a good lie, study shows

September 17, 2012

Customers get a high amount of satisfaction when able to lie to retailers to obtain refunds, discounts or concessions, according to an article on NBCnews.com.

Body scans could improve online shopping

September 17, 2012

Annoying airport body scanners may hold the key to accurate online shopping, according to an article in the Financial Times.

Mobile retail lags behind Web-based in customer experience, index shows

September 14, 2012

Customer experience analytics provider ForeSee released yesterday the ForeSee Mobile Satisfaction Index: Retail Edition, which creates a benchmark for customer…

New loyalty app lets customers 'walk-in to check-in'

September 13, 2012

LoyalBlocks, the first automated, mobile-based "walk-in to check-in" app for brick and mortar retailers and their customers, announced today the completion of…

The ten commandments of networking

by Harvey Mackay — Author, Mackay Mitchell

1. I will not assume that the person with the credentials is the person with the power.

New customer experience mapping software announced

September 12, 2012

Touchpoint Dashboard LLC announced yesterday the release of its customer journey mapping software that gives companies insight as to how customers interact and…

French company unveils 3D merchandising software

September 11, 2012

French technology company Dassault Systèmes announced today the launch of Perfect Shelf, a tool for retailers to use 3D modeling for realistic views of retail…

Penney tries to look boutique chic

September 7, 2012

J.C. Penney will attempt to break away from the sea of clothing racks that dominate most department stores and replace the layout with brand-focused groups.

Five ways retail leaders participate in their team's success

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

A couple weeks ago the Daily Retail Quote was, "True leadership comes not from position but from participation and effectiveness." Some of the best leaders…

Pop-up retail grows up

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Like food trucks before them, are retail trucks the next hot consumer trend?