You can't sell a Rolex like a Ram Truck

by Bob Phibbs — CEO, The Retail Doctor

More and more brands are opening their own retail outlets in an effort to make their brand stand out. But more importantly to control their image.

Good news for retailers and shoppers: "retail therapy" does make you happy

June 20, 2011

According to an article in the UK Daily Mail, it’s official: shopping does make you happy. The article cites a new study that says buying something nice has “a…

Study: UK online customer service needs improving

June 20, 2011

A new report from Eptica, a UK-based provider of customer interaction management software, surveyed the online customer service practices of 100 leading UK…

Mobile Retail Monday: Simon Malls

The app offers lots of options, but suffers from not having enough relevant content.

Retailer videos find audience on YouTube

According to new research, 73 percent of U.S. retailers are making use of online video.

Wincor Nixdorf develops automatic 360-degree scanner for fast checkout

June 15, 2011

Wincor Nixdorf AG has developed a new automatic checkout solution for ICA, one of the biggest retail chains in Sweden. The new checkout solution, 360 Scan…

The ‘New Circular’: Putting digital shopper marketing to work

Transforming the traditional circular is key in reaching consumers.  

Mobile Retail Monday: 'Create-A-Look' feature distinguishes PacSun iPhone App

Mobile Mondays is a weekly column on mobile apps by retail customer experience authority Mike Wittenstein. Each week, you’ll get a test drive of a leading…

Survey: 48 percent of retail websites not offering product ratings, reviews

June 13, 2011

CrossView, a provider of cross-channel commerce solutions with clients such as Advance Auto Parts and Moosejaw, released the results of a survey showing that…

Countering the 'Groupon Effect' and linking tactics to strategy with mobile marketing

How should retailers use mobile marketing to establish brand loyalty?

Groupons in Plastic Instead of Paper? Not so Fishy

by Lisa Biank Fasig — Director, JZMcBride and Associates

How much does it cost to be rude?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Consumer Reports July 2011 edition tells us that "Sixty-four percent of respondents said that during the previous 12 months they had left a store because…

Saks Fifth Avenue to accelerate customer-centric transformation

June 8, 2011

Luxury retailer Saks Fifth Avenue has appointed 5one, a global retail consultancy, to assist in the on-going transformation of Saks to a more customer-centric…

Are your store operations preventing sales?

by Harry Friedman

Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had…

Five tips for ruining a customer's experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

On a recent shopping trip to the local mall, it seems like everywhere I went some small but annoying thing happened that negatively affected my experience.

Scarcity mentality: Boon or bane?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Actually it could be either, depending upon where it exists.

Meebo offers 'check-in' feature for retail websites

June 6, 2011

According to the New York Times, Meebo, a social platform that connects users with friends across the Web, now offers a new feature that allows users to…

Superior Lithographics launches interactive packaging solution

June 6, 2011

Superior Lithographics, a California-based large-format packaging printer, has launched FirstTouch, an all-in-one interactive packaging solution using Quick…

Four essential steps for acquiring and retaining today's connected customer

Globalization and technology are transforming retail customers at a velocity never before experienced.

Retailers' venture into F-commerce is an uphill battle

by Kim Williams — Reporter, NetWorld Alliance

Overcoming security and privacy issues and defining value are major challenges.