The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

The psychology of trust and voice calling: Why retailers are taking notice

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

Retailers are recognizing the need to work with other stakeholders to carve a path forward to restore consumer trust in voice calling and ultimately their…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Kroger, Albertsons merger will have customer repercussions, claim experts

October 31, 2022

Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

5 shopper experience essentials for Black Friday

by Peter Messana — CEO, Searchspring

Here is a checklist of five shopper experience essentials retailers need to win Black Friday.

Jewelry brand debuts AR, VR immersive experience

October 25, 2022

Tanishq, a leading Indian jewelry brand, has partnered with Inventech, a Laqshya Media Group company, to roll out an experiential holiday marketing campaign…

Retail tech not meeting shopper expectations

October 24, 2022

Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.

Optimizing retail customer experience and remaining competitive

by Brad Hawkins — SVP Products & Solutions, ServicePower

The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Walmart offers online shoppers an in-store fitting room

October 17, 2022

Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.

Many retailers don’t have data to boost customer experience

October 14, 2022

More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…

How composable commerce lets retailers innovate

by Barbara Rybka — Chief Customer Officer, Commerce Layer.

Composable commerce is a modular development approach to e-commerce that involves bringing together best-in-class services to power customized front-end user…

Hudson taps Decanted for Dallas airport wine bar

October 11, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…

4 strategies for using data, AI to personalize customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

Here are winning data and AI strategies for a modern retail environment that caters to the one-to-one customer experience.

Target taps Prat Vemana as chief digital, product leader

October 10, 2022

Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.

Implementing self-service kiosks: Current trends and predictions for what’s next.

The role of in-person, face-to-face shopping and dining interactions has drastically changed. Register for the live webinar to find out what's next.

Presented by KioskMarketplace.com, RetailCustomerExperience.com

Appliance retailer launches 7th experience center

October 6, 2022

Howard's, a Southern California appliance retailer, has opened its latest Experience Center.

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

Amazon check-out free tech powers store experience at Dallas airport

September 28, 2022

Amazon's Just Walk Out technology, a checkout-free experience, is up and running at a concessions store at the Dallas Fort Worth International Airport.