Customer Experience News & Media
Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
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Retailers deploy NewStore mobile POS
August 26, 2022
The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…
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Holiday season CX checklist: Is your network up to par?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…
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Drone delivery: Consumers want it, retailers making it happen
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…
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How to measure the impact of UX design on digital CX
The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…
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11 brands winning with memorable in-store experiences
by Bobby Marhamat — CEO, Raydiant
Want to create memorable in-store experiences? Look to these 11 brands for inspiration.
read nowImprove Checkout Efficiency with Adjustable POS Scanners
Mounted on POS systems with an adjustable hinge, this innovative adjustable barcode scanner allows cashiers to easily read and analyze barcode labels by…
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Retailers increasingly locking up goods -- even toothpaste
August 11, 2022
Retailers are locking up more products in cages and cases due to increased in-store theft.
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How GameStop Italy is boosting customer experience, store operations, communication
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GameStop Italy is following in the footsteps of GameStop U.S. in driving better customer experiences, as well as improved store communications and operational…
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Swipe fees will add $2.5B to back-to-school spending
August 5, 2022
The swipe fees banks charge retailers to process credit cards will add an estimated $2.5 billion to the cost of everything, according to the Merchants Payments…
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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What's ahead for the retail ATM
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Typically, retail ATMs have had fewer features than bank ATMs, but that may be changing. ATM Marketplace interviewed Brad Nolan, EVP and CMO at Hyosung…
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FedEx dropping Sunday delivery later this month
August 1, 2022
FedEx will stop delivery in some rural U.S. areas on Sundays starting Aug. 15 in an effort to boost efficiency of its ground delivery services.
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Rethinking the Returns Process in Retail
Offering shoppers a streamlined returns experience is more than a good idea—it’s an essential part of doing business, and the retailers who fail to deliver in…
Presented by RetailCustomerExperience.com
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Christmas in July: 5 ways online retailers should prepare for holiday shopping crush
by Matthew Furneaux — Director of Location Intelligence, Loqate
Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.
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Defining metaverse in the retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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Georgia mall deploys CBD vending machine
July 21, 2022
Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…
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Home Depot goes to the edge to drive seamless customer, associate experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The world's largest home improvement retailer is tapping the Aruba Edge Services Platform, via Hewlett Packard Enterprise's GreenLake, for a full network…
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