Amazon innovating in fight against fraudulent sellers

June 14, 2022

Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.

Fashion shoppers want efficient, real world experiences

June 14, 2022

Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.

IBASE Launches 11th Gen Intel Core SBC with Quad Displays Support

IBASE Technology Inc. (TPEx: 8050), a world leader in the manufacture of industrial and embedded computing solutions is proud to launch the IB95…

Francesca’s deploys Yoobic One tech to boost employee experience

June 13, 2022

Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…

Starboard Cruise offers artisan shopping experience

June 9, 2022

Cruise line Azamara has installed a curated artisan shopping experience on its ship Azamara Onward with global retailer Starboard Cruise Services, an LVMH Moet…

AI and where it stands in the retail industry

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This…

Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud

Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service…

Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

New Partnerships Ease Customer Service Burden in Post-Pandemic World

Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

Amazon Go store arrives in Washington

May 23, 2022

Amazon is opening an Amazon Go store, featuring its cashierless checkout experience, in Mill Creek, Washington.

eyefactive presents Multi-User Software at ISE 2022 in Barcelona

At the Integrated Systems Europe (ISE) eyefactive presented a multi-user software on an interactive LED video wall. The software could be operated…

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

Modernize Your Store with a Slim-bezel Design POS System

As the global manufacturer of POS systems, Clientron's latest model PT2700 adopted a slim-bezel widescreen FHD monitor and is equipped with Intel® 8th Whiskey…

Indiana Pacers tap automation to engage with fans, drive revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…

The retail CX future Is all about in-location experiences

by Bobby Marhamat — CEO, Raydiant

The retail future remains about experiences, including those that take place in stores. With clear objectives, and a will to serve your customers, the future…