3 ways to drive customer loyalty in 2020

by Phil Seward — SVP Loyalty Strategy, Americas, Collinson

Phil Seward, senior vice president of loyalty strategy, Americas, at Collinson, writes that in today's fast-moving world, where consumers have many choices…

Reducing inventory and transportation through a new era of inventory management

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior vice president of RFID Solutions at SML, believes a significant element on the apparel industry’s push toward sustainability is…

Shein taps Klarna for additional payment option

March 10, 2020

Shein, a fashion retailer, is partnering with alternative payments provider and shopping service Klarna to offer customers a new payment option.

Diane von Furstenberg partners with Mastercard to enhance in-store experience

March 10, 2020

In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…

5 reasons why chatbots represent a huge opportunity for retailers

by Julien Rio — Marketing Director, Engage Digital, RingCentral

Julien Rio, marketing director at RingCentral Engage Digital, outlines some reasons e-commerce retailers should consider using chatbots.

Walmart piloting health centers as part of retail supercenter

March 9, 2020

Walmart Health is the latest retail initiative from the country's biggest retailer and if two current pilot programs, both in Georgia, prove successful Walmart…

Finding connection in a frictionless world

Nancy Walter, integration architect, and Ivan Bojanic, senior integration architect, Gongos, Inc., pose a question: As we approach a frictionless future, have…

Seasonal hiring remains a challenge for retailers

March 6, 2020

One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…

7-Eleven introduces lottery kiosks in Oklahoma City

March 6, 2020

7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.

Are you thinking about retail customer experience all wrong?

by Kevin Sterneckert — CMO, Symphony RetailAI

Kevin Sterneckert, CMO, Symphony RetailAI, explains how retailers, with a commitment to establishing an agile and intelligent operational performance…

7-Eleven opens first 'Evolution Store' concept

March 5, 2020

Following a successful beta program that kicked off a year ago, convenience store giant 7-Eleven, Inc. has opened its first public Evolution Store concept…

Caesars Entertainment teams with Alliance Data to expand loyalty strategy

March 5, 2020

Caesars Entertainment is partnering with Alliance Data in a long-term agreement to expand its loyalty program with on-site credit card issuance and online…

Ford expands pilot kiosk test based on positive results

March 5, 2020

Ford Motor Co. is expanding its pilot digital kiosks for customers based on improved efficiency, according to a press release. The pilot tests began last fall.

A 2020 vision: The new era of visual commerce

by Gary Ballabio — Dir of Business Development, Cloudinary

Gary Ballabio, director of business development, Cloudinary, offers insight on the vast opportunity of visual media, video in particular, and how by focusing…

Walmart launching an Amazon-like membership program

March 4, 2020

Taking a page from Amazon's playbook, Walmart is readying a membership program called Walmart+ which reportedly is very similar to Amazon's Prime strategy.

How Gen Z employees will impact the future of engagement

by Charles Cornwell — General Manager, Employee Experience, SMG

Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…

Lakeshore opens retail stores in Florida, Tennessee

March 3, 2020

Educational materials retailer Lakeshore has a new store, in Davie, Florida up and running and is prepping another in Nashville, Tennessee.

Diane von Furstenberg taps NewStore to enhance customer experience

March 3, 2020

Luxury fashion brand Diane von Furstenberg is partnering with NewStore, an omnichannel-as-a-service provider, to boost the brand and customer experience while…

Gen Z bank customers want latest tech with traditional support channels

March 3, 2020

The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…

How to harness the power of data to win customer engagement

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, shares his insight on why retailers must understand their customers and tap sophisticated analysis of…