Brands need wake-up call on customer experiences

Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…

Thailand retailer deploys Aptos technology to boost merchandise operations

October 8, 2019

Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.

Real-time inventory, retailer digital visibility are big consumer wants

October 8, 2019

A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…

6 steps to reverse engineer the customer experience for better outcomes

Lisa Sharapata, senior director of brand experience at Aprimo, explains why retail customer experience strategy should be equipped with the agility and…

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

Digital consumers: born or made?

Stefan Merz, chief operating officer at PPRO Group, a cross-border payment European fintech, believes payment providers must help retailers to make the…

Kendra Scott taps Oracle Retail to improve inventory management, customer experience

October 4, 2019

Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…

Stadium to offer Zippin cashierless checkout

October 4, 2019

Customers at the Golden 1 Center in Sacramento, home of the NBA's Sacramento Kings, will be able to walk in, grab an item and check out in less than 3…

Creating a unified commerce shopping experience with an O2O strategy

Meyar Sheik, president and chief commerce officer at Kibo, talks about online-to-offline shopping and why it's important to retailers to thoroughly integrate…

Revention debuts tablet PO

October 3, 2019

Revention, a provider of point of sale, mobile and online ordering solutions, has launched Revention Tablet POS, providing business owners mobility as well as…

BJ's updates mobile app to enhance shopping experience

October 2, 2019

BJ's Wholesale club has redesigned its app to boost the shopping experience via new features, improved usability as well as a gamification aspect.

McKinsey & Company debuts retail store at Mall of America

October 2, 2019

McKinsey & Company now boasts its own physical store location, at the Mall of America in Minnesota, that provides retailers an opportunity to test…

Adapting the brand to the digital age: How messaging is revolutionizing customer service

Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…

Amazon mulls selling cashierless technology to other retailers

October 1, 2019

Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…

7-Eleven on the hunt for innovative products to meet customer expectations

September 30, 2019

7-Eleven will host its second annual emerging brands event in late October in a quest to find the most innovative products for its customer base. The Brands…

Canadian discount retailer taps Mercatus to drive mobile experience forward

September 30, 2019

Giant Tiger Stores Limited, a Canadian discount retailer, is partnering with digital commerce solution provider, Mercatus, on a mobile app.

Customer experience is what matters most in an age of digital Darwinism

Scurri CEO and Founder Rory O’Connor offers up insight on what matters in terms of delivery trends and trends in enhancing the customer experience.

Consumers won't be very patient on Black Friday, claims research

September 27, 2019

Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…

Personalization a key retail focus, reveals study

September 27, 2019

Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…