Rite Aid launches virtual health care kiosks

August 1, 2019

The Rite Aid Corporation is launching RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions…

'Friends' retail pop-up honors show's 25th anniversary

August 1, 2019

SoHo, New York, will be home to a uniquely branded retail pop-up experience in September when Warner Bros. TV stage a "Friends" TV show-themed pop-up in…

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

Kroger adds more CBD products to shelves

July 31, 2019

Kroger Co. is rolling out an expanded offering of cannabidiol items to 1,350 stores across 22 states this month.

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

Walgreens taps Theatro voice assistant for associate communication

July 30, 2019

Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.

Costco goes digital with membership card

July 30, 2019

Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…

Walmart, Ford partnering to explore autonomous car delivery

July 30, 2019

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.

How and why marketers are embracing the pop-up concept

Luciana Moran, SVP, brand, digital and BU marketing at Dun & Bradstreet, explains how the pop-up retail experience can be a creative way to breathe new life…

Mobile tech top of mind for retailers, claims report

July 29, 2019

Nearly 100% of retailers have some sort of mobile tech deployed and view mobile tech as a way to optimize inventory, POS and personalize the customer…

Report: Just 1 bad experience can turn off a shopper

July 29, 2019

More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…

FuelRod mobile charging kiosks expand to Orlando airport

July 26, 2019

The Orlando Sanford International Airport is the latest airport to offer the FuelRod mobile charging service with four automated FuelRod Power-Ready-to-Go…

5 best practices for building the omnichannel customer service strategy

Miguel Noronh, executive vice president of global accounts at Altitude Software, maps out five steps to to implementing a true omnichannel approach.

Friendly's debuts more functional, rewarding loyalty app

July 25, 2019

Friendly's is launching what it describes as an improved loyalty program this week, called the BFF Club, to give patrons timely promotion updates, as well as…

The real source of the retail apocalypse: failure to innovate

Martin Mehalchin, partner at Lenati, the strategy and design division of ProKarma, shares insight on why brands must continue to reinvent the physical shopping…

Frank Mayer and Associates magazine explores experiential retail

July 24, 2019

Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…

BOPIS report highlights importance of transparency, timeliness and clarity

July 24, 2019

Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…

4 steps for taking control of the retail coupon experience

David Moran, co-founder of Eversight, explains that while coupons aren't new for the retail segment a lot has changed from how they are issued to how they are…