H&M, Klarna team up on elevating the customer experience

July 9, 2019

Retailer H&M and payments player, Klarna, are partnering to expand the friction-less checkout experience across all channels while also elevating the…

Floral retailer taps Imagination Park Technologies for AR experience

July 9, 2019

Field of Flowers, a Florida-based floral retailer, is working with Imagination Park Technologies to deliver an augmented reality experience for its customers.

The problem of personalization in retail marketing

Kristin Hambelton, CMO, Marketing Evolution, discusses the disconnect between what retailers believe is happening with retail customer marketing and what's…

Amazon Prime shoppers want a personalized experience

July 8, 2019

Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.

North Carolina will be home to a Lowe's global tech center

July 8, 2019

Home improvement retailer Lowe's plans to build a global technology center in Charlotte, North Carolina, creating more than 1,600 jobs.

Taco Bell readying pop-up hotel experience

July 5, 2019

Taco Bell is launching a unique pop-up hotel in Palm Springs, California featuring rooms decorated with Taco Bell artwork as well as special Taco Bell…

Paris fashion retailer taps Aptos to optimize global planning

July 5, 2019

Luxury retailer Zadig & Voltaire, a Paris fashion house, is deploying Aptos Technology's Planning solution to manage buying sessions, as well as allocation…

How to compete with Amazon: 5 ways to make it happen

Tobias Buxhoidt, founder and CEO of parcelLab, shares five ways every retailer can compete with Amazon.

Top June reads: 7-Eleven menu boards, where cashier-less fits in, how revived brands can survive

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The month of June delivered a wide spectrum of content for Retail Customer Experience readers, from coverage of the ICX Summit to case studies and…

Retailers, vendors must collaborate to improve customer experience

Paul Perry, a writer for Relay, explains how retailer-vendor collaborations will increasingly shape the customer experience and how to improve those…

Tesco teams with Israeli tech company to introduce cashierless stores

July 1, 2019

Tesco, a British supermarket chain, is developing technology in partnership with Israeli startup Trigo Vision to allow customers to load up shopping bags and…

Ideum multi-touch table, app let visitors explore New Orleans history

July 1, 2019

The Historic New Orleans Collection has installed an interactive tabletop 3D multi-touch map, provided by Ideum, that lets guests explore various attractions…

Sea Life debuts interactive aquarium visitor experience

July 1, 2019

Sea Life, the largest aquarium brand, is launching an immersive visitor experience on a global scale starting with two locations in the U.K.

Mark the calendar: Amazon Prime Day kicks off July 15

July 1, 2019

Amazon will hold its fifth annual Prime Day sales event on Monday, July 15, kicking off at 12:01 PT and ending at 11:56 pm PT on Tuesday, July 16.

10 customer experience trends to know

Caroline L. Alemán, strategic account manager at Spectrio, explains why retailers must track and follow customer experience trends.

Consumers view retail tech as experience booster

June 28, 2019

Shoppers are embracing retail technologies as they are proving to boost the shopping experience and make the shopping experience easier.

Modell's tapping Kronos mobile tech to enhance user experience

June 28, 2019

Modell's Sporting Goods is using Kronos Inc.'s Workforce /Dimensions cloud suite, a mobile solution, to enhance the employee experience as well as increase…

Pop-up stores, a direct engagement tool, gain interest

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A pop-up store can deliver improved sales, better product education, enhanced customer interaction and increased awareness of product benefits.

VR transforming brick-and-mortar CX but not how you'd expect

David Rich, CEO at InContext Solutions, writes that the key to successful virtual reality is delivering the experience before customers ever set foot in a…

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

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