The Fitting Room creates 'phygital' experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.

Grabango tests checkout-free tech at Giant Eagle

July 23, 2019

Grabango has launched a pilot study at supermarket chain Giant Eagle Inc. that allows shoppers to purchase goods using its checkout-free technology that…

Amazon faces antitrust probe from European regulators over third-party seller data

July 23, 2019

The European Commission has opened a formal antitrust probe into Amazon regarding whether its use of third-party seller data on its marketplace violates…

Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

6 ways AI is driving retail employee productivity, engagement

Tom Besselman, vice president of retail solutions at CompuCom, offers up a detailed look at how AI is being used to make retail employees better and the…

Infax, iinside install passenger motion analytics at Jackson-Medgar Airport

July 22, 2019

Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…

A strategy to take a retail business across borders

Storefront CMO Stephanie Kidder explains that while doing business in a new country can come with a daunting list of questions, costs and unfamiliar…

Hard Rock partners with Retalon to boost forecasting, planning, inventory replenishment

July 19, 2019

Hard Rock International, which operates retail stores, cafes, hotels, casinos and restaurant across 74 countries, is deploying Retalon's predictive analysis…

Sally Beauty deploys CX management program to drive engagement

July 19, 2019

Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…

TGI Fridays: It's all about the customer, customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…

Getting to the data that matters can boost the customer experience

by Auria Moore — Director of Solution Strategy, Stibo Systems

Auria Moore, director of solution strategy for customer master data management at Stibo Systems, offers up insight on how retailers can best organize and…

Wex expands mobile payment platform to thousands of gas stations

July 18, 2019

Wex Inc. entered an agreement with Shell Oil Co. to make its Wex Fleet DriverDash mobile fuel payment platform available to fleet drivers at thousands of Shell…

rue21 taps Klarna to boost payment flexibility

July 18, 2019

Fashion retailer, rue21, is deploying Klarna payment technology to offer customers more flexibility when it comes to purchase payments.

Amazon Prime Day sets records once again

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.

Why giving up control can give brands more influence

Jami Dewolf, chief marketing officer, Alliance Data's card services business, explains why it's a smart move to hand some control of email content and cadence…

American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Walmart matches Amazon, tests self-service grocery order pickup kiosk

July 15, 2019

Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…

Cashierless stores slowly make inroads

Shoppers can now either use a mobile app, scan a receipt, or text in their payment allowing for a quicker, more efficient way of getting in and getting out.

Enhancing and securing the retail reward program

Sven Dummer, product marketing, Akamai Technologies, offers up insight on how brands and retailers can boost and secure reward programs with customer identity…

Personal is a big want for consumers, reveals data

July 12, 2019

A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…