Furniture retailer delivers robust CX for the holidays

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The holiday season is one of the most difficult times for brick-and-mortar retailers, as they have to compete with one another and online retailers for…

Want to win in retail? Focus on driving innovation

Oliver Guy, global industry director, Software AG, writes that the most successful retailers understand that their tech partners can help them put innovation…

Kroger taps MoneyGram for bill payment services

December 19, 2018

MoneyGram has announced an agreement with Kroger to provide bill payment services inside the grocery chain's 1,900 Money Service locations, which include…

CPR training kiosk debuts at Georgia World Congress Center

December 19, 2018

Visitors and employees at the Georgia World Congress Center in Atlanta will be able to learn lifesaving CPR thanks to an interactive "hands-only CPR" kiosk…

10 tips for designing commerce experiences for the majority (Hint: that’s not you)

Kelly Goetsch, chief product officer commercetools, shares insights for designing commerce solutions that better appeal to the mass market.

Giant Eagle, Pittsburgh hospital team up on video conference kiosks

December 19, 2018

The University of Pittsburgh Medical Center is partnering with supermarket Giant Eagle to providing video conferencing kiosks in supermarket pharmacies…

Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch…

From app to aisle: How technology will shape the retail customer experience of the future

Mark Smith, CMO of Linq3, offers up insight on why retailers must now meet consumers' heightened expectations and demands for convenience by delivering the…

H&M Home debuts voice-enabled shopping, mobile payment via Google Assistant

December 18, 2018

H&M Home has launched a holiday gift guide partnership with Google that uses Google Assistant voice technology to allow ordering on mobile phones and…

Solar-powered parking kiosks hit the street in Ohio

December 18, 2018

Columbus, Ohio, has installed solar-powered, touchpad parking kiosks from West Street to Long Street, according to Columbus Business First. 

How retail kiosks can help retailers simplify the busy holiday season

Melissa Tally, marketing coordinator at Meridian Kiosks, provides an overview of kiosk technology and how emerging advancements can help retailers meet…

Starbucks Reserve Roastery New York offers experiential experience

December 17, 2018

The Starbucks Reserve Roastery New York, which opened its doors Dec. 14, offers unique features including an Arriviamo bar boasting a curated menu of coffee…

Lightspeed debuts loyalty program for retailers, restaurants

December 17, 2018

Cloud point-of-sale maker Lightspeed is launching Lightspeed Loyalty, aimed at helping retailers and restaurants engage with customers and increase customer…

Amazon expands free holiday shipping offer, free one-day shipping

December 17, 2018

Amazon Prime members now have free standard shipping through Dec. 18 and more have access to Prime free one-day shipping given the service is now available to…

JCDecaux debuts ad platform at Changi Airport

December 17, 2018

JCDecaux Singapore, a subsidiary of outdoor advertiser JCDecaux, has launched its Digital Duty-Free Totem advertising platform at Changi Airport. It consists…

Instacart, Whole Foods breaking up delivery partnership

December 14, 2018

The new year will bring about a breakup between delivery provider, Instacart, and Whole Foods, as the supermarket chain, now owned by Amazon, is severing its…

Customer loyalty: Keeping the relationship alive

Eric Keating, vice president of marketing at Zaius, explains why B2C marketers have to engineer the repeat purchase carefully and thoughtfully and offers up…

Crowded stores, spend budget top holiday stressors, claims study

December 14, 2018

The top stressors for consumers during the holiday season are crowded stores and financial limitations, with long lines, out-of-stock items and online delivery…

Kroger launching food section in Walgreens stores

December 14, 2018

Kroger plans to put food departments, offering 2,300 items — everything from meal kits to frozen food items — in 13 Walgreen’s stores by early 2019.

Omnichannel still in infancy stage, reveals research

December 14, 2018

While there's lot of activity when it comes to retailers and expanding delivery options, the "buy online, pick up in store" (BOPIS) isn't taking deep root as…