The Black Friday effect: What happens when websites fail

Kyle Herring, director of digital marketing, Quantum Metric, explains how e-commerce environments are continuously in a state of flux and there will always be…

Kibo taps new leaders for digital transformation strategy

December 13, 2018

Cloud commerce player, Kibo, has made several new leadership appointments and roles related to enhancing the customer digital transformation journey.

Why it's time for retail marketers to start listening

Evan Magliocca, brand marketing manager, at Baesman Insights & Marketing, discusses what marketers can be doing to better learn about customers and create more…

Chanel's NY flagship boasts unique fashion accessory

December 12, 2018

Chanel’s New York flagship store, its largest boutique in the U.S., is sporting a special fashion accessory just in time for holiday: a 60-foot-long…

Survey: Retail store associates like tablets for enhancing customer service

December 11, 2018

A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…

Mall of America debuts Ellie the Elf concierge service for holiday shoppers

December 11, 2018

Those hitting the Mall of America in Minnesota for holiday shopping now have a new helper — Ellie the Elf.

The Necessity of Customer-Driven Marketing for Retail

As 2019 inches closer, the time to re-evaluate your various marketing and advertising strategies and campaigns in a way that will stand out in the…

Amazon cashierless store may take flight in airports

December 7, 2018

The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.

JLL debuts its own retail brand at Minnesota mall

December 7, 2018

The Rosedale Center in Roseville, Minnesota is now home to "Rose & Loon," JLL's first 4,000-square-foot retail store. JLL is the largest third-party retail…

Supply chain gaining importance in customer experience, reveals report

December 7, 2018

The role of the supply chain is viewed as the next big thing, given that a majority of retailers acknowledge it's impacting everything from greater efficiency…

Retailers missing omnichannel opportunities reveals report

December 6, 2018

Digital shoppers are all about convenience, selection and data privacy and one of every three dollars is being spent online, according to the BigCommerce 201…

Wayfair debuts membership program boasting exclusive perks, saving opportunities

December 6, 2018

Wayfair's MyWay membership program aims to make shopping easier and more affordable by offering unique benefits as well as exclusive sales and discounts, free…

Destini teams with Vengo on product sampling via vending machines

December 6, 2018

Destini, a product locator and store level intelligence platform for CPG brands across the U.S. and Canada, has teamed with Vengo, Inc., a provider of…

5 e-commerce best practices for retailers

Uma Kannappan, global product director, e-content at SGK, explains how retailers can optimize digital shelf product content to drive a better consumer…

Online shoppers don't have much patience, reveals study

December 5, 2018

Retailers don't have as many chances for redemption with shoppers than they likely think, according to a Brightpearl report which reveals consumers aren't very…

Nordstrom expands gift pickup options

December 5, 2018

Nordstrom is expanding gift pickup options this holiday season way beyond store hours.

Toys R Us' Geoffrey now a Kroger toys salesperson

December 4, 2018

While Toys R Us is no longer a toy store giant, its well-known mascot, Geoffrey the Giraffe, is still going strong and not out of work.

Office Depot aiming to make holiday shopping an elfing good experience

December 4, 2018

The elf is back at Office Depot as is the retailer's 'Elf Yourself' holiday selfie campaign which now incorporates Facebook and its augmented reality filters.

BlueFly, NeWants team up on gamified e-commerce platform

December 4, 2018

Luxury online fashion retailer BlueFly is working with e-commerce startup NeWants to develop a gamified e-commerce platform the companies say will shake up the…

Walmart deploys Dotcom store technology to allow in-store website orders

December 4, 2018