Kibo aims to boost retail solutions with Certona acquisition

February 21, 2019

Kibo, a cloud commerce company, is acquiring Certona, a real time omnichannel personalization provider, in a quest to offer retailers a more powerful set of…

Vend taps Epson printer for retail POS

February 20, 2019

Vend, a cloud-based POS and retail management software provider, has adopted the Epson TM-m30 compact receipt printer to help retail clients deploy more…

Walmart launching VR experience tied to DreamWorks film

February 20, 2019

Walmart will soon be setting up 50-foot tractor trailers that will be home to a virtual reality experience involving DreamWorks' "How to Train Your Dragon…

5G is here and promises to revolutionize retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

5G technology promises to make it easier for retailers to access cloud technology, and to enable faster development of both business and consumer services.

In-person customer service ranks high with consumers, reveals study

February 19, 2019

More than half, 65 percent of consumers, view quality of service in the store as a key element in deciding where to shop.

Oracle debuts demand forecasting service for retailers

February 18, 2019

Oracle's Retail Demand Forecasting Cloud Service aims to help retailers boost inventory management by providing a single view of demand through the product…

4 tips for training associates on a POS solution

Saleem Khatri, Lavu CEO, offers up four tips for teaching staff how to use a point-of-sale system and get them on the right track from the very start.

Being put on hold is top consumer customer service gripe

February 15, 2019

The most annoying aspect of customer service for the consumer is the act of being put on hold, according to a Clutch survey.

Soho retailer entices Valentine’s Day shoppers with jewelry kiosk

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Marla Aaron, a jewelry designer, developed a vending kiosk to sell jewelry, which has generated interest in a museum, a hotel garden and now a women's…

Kroger debuts mobile pay app, rewards debit card

February 13, 2019

Kroger is officially announcing Kroger Pay, a smartphone app that combines loyalty card and payment information and will speed checkout at the point of sale.

Valentine's Day should deliver more experiential gifts this year

February 13, 2019

There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…

Amazon, Western Union launch cross-border shopping platform

February 13, 2019

Amazon is partnering with Western Union to let foreign-based customers, initially in 10 countries, make purchases through a system called Amazon PayCode, using…

Introducing the Audrey POS Solution

PartnerTech introduces an all-in-one POS Solution, the Audrey A5.

Leaders vs. explorers: Who is winning retail's race to digital transformation?

Oliver Guy, global industry director, retail, Software AG, explains why retailers that want to survive must invest in improving everything from customer…

Utility Bill Pay Kiosks Benefit All Players

While offering bill pay kiosks may allow a utility company to improve customer experience, they also offer benefits throughout the payment chain.

Consumer expectations growing at a healthy clip, reveals study

February 12, 2019

Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…

Report: Live chat not making for happy customers

February 12, 2019

Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

David's Tea taps Nudge Rewards to empower associates, boost in-store experience

February 11, 2019

David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…

Pioneers: Who's really going to drive a new retail perspective?

Mimi Lettunich, president and executive creative director at Twenty Four 7, offers insight on why retailers must make the pivot to experiential design and more…