Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…

rue21 taps Kibo e-commerce platform for omnichannel initiative

December 26, 2018

Fashion retailer rue21 plans to deploy Kibo's e-commerce platform and several solutions in early 2019 to support a multitude of fulfillment strategies aimed at…

Consumers love omnichannel retailers the most, claims survey

December 25, 2018

When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…

Tactics for gaining new customers and keeping all your customers happy

by Taylor Kamnetz — content marketing manager, ReviewPush

Taylor Kamnetz explains why, as 2019 inches closer, it's time to re-evaluate marketing, advertising strategies and campaigns in a way that will stand out in…

Nike NY flagship stocked high with customer personalization features

December 24, 2018

The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…

How 3D technologies are changing the online shopping experience

Kosta Popov, CEO and founder, Cappasity, outlines why retailers need to get ahead of the curve in order to innovate, innovate and innovate and why they should…

Retailers must act to protect customer data

December 21, 2018

The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

Furniture retailer delivers robust CX for the holidays

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The holiday season is one of the most difficult times for brick-and-mortar retailers, as they have to compete with one another and online retailers for…

Want to win in retail? Focus on driving innovation

Oliver Guy, global industry director, Software AG, writes that the most successful retailers understand that their tech partners can help them put innovation…

Kroger taps MoneyGram for bill payment services

December 19, 2018

MoneyGram has announced an agreement with Kroger to provide bill payment services inside the grocery chain's 1,900 Money Service locations, which include…

CPR training kiosk debuts at Georgia World Congress Center

December 19, 2018

Visitors and employees at the Georgia World Congress Center in Atlanta will be able to learn lifesaving CPR thanks to an interactive "hands-only CPR" kiosk…

10 tips for designing commerce experiences for the majority (Hint: that’s not you)

Kelly Goetsch, chief product officer commercetools, shares insights for designing commerce solutions that better appeal to the mass market.

Giant Eagle, Pittsburgh hospital team up on video conference kiosks

December 19, 2018

The University of Pittsburgh Medical Center is partnering with supermarket Giant Eagle to providing video conferencing kiosks in supermarket pharmacies…

Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch…

From app to aisle: How technology will shape the retail customer experience of the future

Mark Smith, CMO of Linq3, offers up insight on why retailers must now meet consumers' heightened expectations and demands for convenience by delivering the…

H&M Home debuts voice-enabled shopping, mobile payment via Google Assistant

December 18, 2018

H&M Home has launched a holiday gift guide partnership with Google that uses Google Assistant voice technology to allow ordering on mobile phones and…

Solar-powered parking kiosks hit the street in Ohio

December 18, 2018

Columbus, Ohio, has installed solar-powered, touchpad parking kiosks from West Street to Long Street, according to Columbus Business First.