Are you tracking the most important part of Black Friday? (Hint: It's not sales)

Bob Gatta, CEO of Data Display Systems, explains why engagement — in-store leading to online — should be the primary metric for determining return on…

How banks, customers benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…

Study: Holiday sale event spurs more consumer spend

October 1, 2018

A new Blis research report on U.S. consumer shopping plans reveals 57.7 percent will do most holiday shopping online with nearly 40 percent hitting…

Consumers love a personal touch, reveals study

October 1, 2018

While a good number (86 percent) of consumers like to exercise data protection rights, more than half (56 percent) value personalized offers in the retail…

Gift card purchases not always a last-minute consumer purchase

October 1, 2018

Consumers are not buying open-loop gift cards in a last minute gift decisions, and in fact 73 percent plan the gift card purchase in advance, according to a…

Lessons every retailer can learn from Amazon

Don White, vice president of enterprise solutions at Snapfulfil, says retailers have two choices when it comes to competing with Amazon: worry and not change…

Why a retail 'second sale' is more critical than a new customer acquisition

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why acquiring a retail sale today does not ensure retention as second-time retail buyers are actually more valuable and more…

Long lines, frozen e-commerce check-out top 'shopping stressors'

September 27, 2018

When it comes to shopping, U.S. consumers don't like long queues in the store or frozen check-out during online shopping and both are top 'shopping stressors,…

Good number of Gen Z shoppers like brick-and-mortar more than online retail

September 27, 2018

While e-commerce may be exploding a new Profitect survey claims 42 percent of Gen Z shopers (those ages 18-22) like hitting a retail store versus an online…

The changing face of retail IT and impact on customer experience

Nick East, CEO, Zynstra, explains 'edge computing' and how it's bringing the processing power of the cloud closer to where it's needed — to end devices like…

New York boutique offers a luxury experience for men buying activewear

September 26, 2018

Preview is a men's activewear retailer offering a luxurious fashion take on work out gear with a quest to mesh online lifestyle and wellness brands with…

Bluefly partners with 4Cite to spur customer response, influence purchase behavior

September 26, 2018

Fashion marketplace Bluefly is partnering with 4Cite, a people-based identification and insights service provider, to gain insight for driving consumer…

Why every retailer needs to be a watering hole organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains, with tons of examples, how successful retailers taking a 'watering hole' strategy to customer service and experience are winning and…

How to drive retail store traffic with personalization, loyalty strategies

Kibo SVP of Product and Strategy Jennifer Sherman explains why retailers should deliver first and foremost on the promise of buy online, pickup in-store…

Retail customers love transparency, reveals report

September 24, 2018

Retail, grocery and restaurant consumers love transparency so much it can result in a stronger brand loyalty, according to The Transparency Imperative report…

Retailers embracing AI to transform supply chain, reveals study

September 24, 2018

Retailers believe AI technology can help overcome supply chain management challenges, such as disconnected systems and poor demand forecasting.

Transforming video content analytics into retail business intelligence

Stephanie Weagle, CMO, BriefCam, explains why the use of retail video analytics plays into understanding consumer behavior. Consumer attitudes, preferences and…

Amazon expands Whole Foods Market delivery once again

September 21, 2018

Amazon Prime members in Charlotte, Las Vegas, Memphis, New Orleans, Phoenix, Raleigh, Seattle, Tucson, Nashville and Oklahoma City now can tap the Whole Foods…

How digital queuing can save brick-and-mortar retailers

Alex Bäcker, CEO, Qless, says retail success isn't about trying to out-Amazon Amazon, but providing what Amazon and its peers cannot — face-to-face customer…

Cashierless store dealing with a few glitches

September 20, 2018

A cashierless store in San Francisco is working out a few glitches as it strives to best Amazon's Amazon Go.