How poor customer service impacts the retail customer experience

Stephanie Liais, EMEA product marketing team, RingCentral, explains how and why every interaction and experience a customer has with a business impacts their…

Masabi, Swiftly to help transit agencies with real-time information, mobile ticketing

October 12, 2018

Masabi, which specializes in mobile ticketing and payments, is teaming up with Swiftly, a big data and mobility services platform for public transit, in a…

Guatemala drives tourism with AR campaign

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Tourism Board of Guatemala is looking to boost tourism with an experiential augmented reality campaign. The board partnered with JCDecaux Airport Paris, a…

How to clear top 5 hurdles in deploying autonomous retail checkout

Michael Suswal, co-founder and COO of Standard Cognition, maps out how to clear five top obstacles standing in a retailer's way in deploying autonomous…

4 ways brands can gain advantage via voice commerce

Tabatha Patterson, strategy and insights analyst, VML, explains why virtual assistants are proving increasingly helpful for shoppers and that by optimizing the…

Optimizing loyalty for enhanced retail customer experiences

Bobby Spence, vice president, sales & business development at Excentus, explains that the retailers which are most successful will be those who leverage…

Amazon's got big ambitions for cashierless strategy

October 9, 2018

There may just be less than a handful of Amazon Go stores right now, but the number of cashierless retail locations may explode in just a few years.

Walmart apps aim to boost associate, consumer experience

October 9, 2018

Walmart has deployed a suite of custom-made apps for store associates that lets associates manage a variety of work tasks via a mobile store device.

Meridian debuts self-service locker solution for digital signage, kiosks

October 9, 2018

Photo courtesy of Meridian Meridian has expanded its software offerings to include a software platform for mBOX, its self-service automated locker…

Helping e-commerce teams focus on retail customer experience

Matthew Robinson, head of marketing U.K., ContentSquare, explains why understanding how customers interact with your website is critical to optimization…

Boscov's taps Checkpoint System tech to boost sales, decrease shrink

October 8, 2018

Retailer Boscov's is using CableLok, a retail security system from Checkpoint, to drive sales while also reducing shrink in a number of its retail locations.

How emerging technologies are changing the retail shopping experience

Bob Meixner, senior product strategist, Oracle Commerce Cloud, offers insight on the emerging technologies hitting the retail environment and why retailers…

Arnaud Gauthier tapped as EMEA president/chief customer leader at Symphony RetailAI

October 5, 2018

Symphony RetailAI has promoted Arnaud Gauthier to EMEA president and chief customer officer. He will direct AI-enabled solutions to European, Middle Eastern…

NYC Transit taps C2K partners to support subway cars with digital signage

October 5, 2018

The Metropolitan Transportation Authority's New York City Transit has selected C2K Partners to offer technical and program management support for the…

How smart retailers join social content, e-commerce for robust customer experience

Dave Feinleib, CEO, Content Analytics, explains how great product content no longer refers to just product descriptions and images. Great product content…

How shipping options influence retail customer experience in e-commerce

Jake Rheude, marketing director at Red Stag Fulfillment, explains why retailers should give equal consideration to how they ship to the people that keep them…

Payment card security compliance on the decline

October 3, 2018

A Verizon security report reveals that payment security compliance has dropped for the first time in six years, and businesses are more vulnerable to…

Sewing retailer stitches stronger sales, customer experience via associate training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and drive sales. It’s…

Consumers have mixed feeling about social commerce

October 2, 2018

A new Sumo Heavy report reveals that while chatbots are gaining favor with consumers interaction with chatbots remains low within the retail customer…

Emotional connection drives greater consumer spend, reveals study

October 2, 2018

If retailers and brand can make an emotional connection with a consumer it will pay off in greater spend, according to a new Motista report, Leveraging the…