Why social media will never deliver a good discovery shopping experience

While social media social media is great for connecting with customers, it's supplemental to a retailer's own platform, writes Andrew Blachman, COO of…

3 ways to keep the personal touch in brick-and-mortar retail

Ron Lutz, executive vice president and chief client officer, Miller Zell, offers up insight on why brick-and-mortar retailers must be focused on delivering an…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

Mercatus teams up with DoorDash for expanded grocery, retail delivery

November 20, 2018

Mercatus, a digital solutions provider, is adding DoorDash to its Mercatus Dispatch to offer a wider range of delivery options for grocers and retailers.

3 email ROI metrics retailers often ignore

Will Devlin, senior director, marketing, for MessageGears, explains that while retailers expend a great deal of effort measuring the sales impact of email…

Payment fraud remains a top retail concern

November 19, 2018

Payment card fraud is still a top worry for retailers despite adoption of more secure chip-based credit and debit cards, according to a National Retail…

What you can expect from this year's Black Friday

Trevor Sumner, CEO, PERCH, shares his expectations about the impending Black Friday: digital experiences that will excite, e-commerce and its continued rise as…

DVmobile, Hattan Point Software merge to create Dev IQ

November 19, 2018

Dev IQ, a software development studio formed from the merger of Denver-based DVmobile and Hattan Point Software, aims to provide full-service custom…

Black Friday: 4 ways retailers can prepare

Steve Davidson, vice president, Warranty Products, offers up tips to help prepare for Black Friday as it arrives.

Unboxing the retail subscription box phenomenon

Laura Gayle, Business Woman Guide, offers retailers insight on how to get a subscription box service up and running and avoid potential pitfalls.

Report: Loyalty only as good as the last customer experience

November 16, 2018

Most U.S. shoppers will cut ties with a brand if they have a poor customer support experience but are fast to advocate for brands that do provide a positive…

Customer service ranks big with millennials, reveals survey

November 16, 2018

Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.

Easy product returns lead to deeper customer loyalty

November 16, 2018

When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.

The good, the bad and the ugly: An outlook on retail in 2019

Puja Kartan, strategy director, Isobar US, offers up unique insight on how top U.S. retailers are faring when it comes to digital innovation and what those not…

Retail customers love human support contact

November 15, 2018

When it comes to getting an issue or problem solved with a retail purchase more than half of consumers prefer speaking with a live customer service agent on…

Sift Science debuts reporting suite for its platform.

November 14, 2018

Sift Science's Digital Trust platform now boasts a reporting suite providing real-time analytics and reporting aimed at boosting fraud operations.

Why embracing new technology is a good thing for traditional retailers

Andy Tow, managing director, Retail Marketing Group, explains that as shoppers have more choice than ever, traditional retail has a prominent role to play abd…

Holiday shopping on rise as is customer expectation

November 14, 2018

Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.

Retailers Losing Billions in Revenue Due to Long Lines

According to a new study released last week, 86% of U.S. consumers have left a store due to long lines in the last 12 months. With customers leaving empty…

How strategic warehouse multichannel fulfillment can boost customer experience

Don White, vice president of enterprise solutions at Snapfulfil North America, explains that while multichannel presents new challenges for warehouses used to…