British market offers a special check-out lane for shoppers suffering from dementia

March 24, 2017

A British supermarket chain, Tesco, is piloting a new check-out line for shoppers suffering from dementia or Alzheimer's in order to make the shopping…

Humanizing the retail experience: Experiential shopping lives offline

These are the days of sharing, group think and the herd mentality… who knew the 90s-era mall rats, a generation of teens known for simply hanging out in…

4 ways to retain infrequent retail customers

As most business owners know, the cost of acquiring a new customer is much higher than retaining a current buyer. It's why companies put a lot of effort into…

Tips for ensuring the branded mobile app delivers a successful customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…

Retailers losing big bucks by not getting personal, reveals survey

March 21, 2017

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.

Loyalty marketing in a Trumpian world

Brands associating and disassociating with a polarizing President are going to tap into at least some of that emotion. So as a brand leader, it’s imperative…

Retailers eager to embrace IoT, automation high on investment list

March 16, 2017

Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest…

Kagan: Fixing your app to improve customer experience

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer…

Pandora deploys digital receipts for UK locations

March 14, 2017

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…

Forget just selling products: Customer experience is king

In a world where anyone can whip up an e-commerce site and begin selling in a matter of hours, merely taking products to market just isn't good enough anymore.

Brick-n-mortars still top channel for consumers

March 13, 2017

More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels…

Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Why a customer-centric retail model is key to beating digital competition

Rental car companies can effectively respond to competition by adopting the successful strategies and best practices digital retailers use to engage customers…

Another retailer taking small-format store approach

March 9, 2017

In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.

Bankers will spend more on CX this year, reveals report

March 8, 2017

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…

ICX Association leader talks trends, innovations and goals ahead

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…

Amazon AWS outage impacts dozens of online retailers

March 6, 2017

Though Amazon's e-commerce site did not suffer any downtime or sales loss, more than 50 online retailers did when Amazon's web services experienced a big…

Engaging millennials: Value trumps message

Millennials aren't the only ones feeling overwhelmed by the barrage of advertisements. A 2016 HubSpot survey showed 91 percent of respondents feel today's ads…