Identifying the millennial 'tribes'

by Bradley Cooper — Editor, Connect Media

Media outlets often make the mistake of stereotyping millennials either as lazy, entitled, antiestablishment types who can’t stop taking selfies, or as clever…

IoT and its promise to change the customer journey faces one big hurdle

April 6, 2017

The Internet of Things boasts big potential for the customer experience, the customer journey, digital commerce and companies striving to better understand…

AI may one day be the modern bank teller

April 5, 2017

A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020.

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric…

Personalization, customer reviews driving better customer experience

April 5, 2017

A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer…

Amazon's new Virginia center will hire on 1K workers

April 5, 2017

Amazon is expanding its fulfillment center footprint in Virginia, as it plans to open a new center in Clear Brook.

Kagan: Mobile pay apps not created equal

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There…

The Container Store taps Yotta to boost e-commerce performance, security

April 4, 2017

The Container Store, which sells storage and organization products, is tapping the Yotta software-as-a-service platform to boost ecommerce performance and…

Dunkin' Donuts delivers digital signage customer experience

by Bradley Cooper — Editor, Connect Media

The donut quick service restaurant changed things up by replacing static signs with digital signage. The goal was simple: Boost the customer experience.

UK retailers not delivering on customer experience, claims report

April 3, 2017

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…

Tulip Retail, True Fit team up on a personal shopping experience

April 3, 2017

Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…

A look at trends taking over retail in 2017

To keep up with shopper expectations, it's more important than ever for retailers to enhance and integrate the physical and digital. As we move further into…

Target aims to serve the harried and the browsing shopper

March 31, 2017

Target is planning to revamp its store design to not only better serve those running in for a quick item but those who love to browse all its aisles.

IoT proving valuable in driving customer experience, savings and operational efficiencies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…

AI crucial to humanizing branch experience, report says

March 30, 2017

In traditional banks, basic transactions continue to migrate from physical to digital channels, leading to major changes as banks redesign their branch…

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

The future of retail: Thinking small

Leading retailers are beginning to make sweeping changes to keep up with consumer demands. In the past six months retailers like Amazon, Target and Kroger have…

How To: Improve digital product content to boost customer experience, sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…

Amazon Go store hits some glitches

March 28, 2017

The public unveiling of Amazon's Go store, which features no cashiers, is being delayed due to some technical glitches, according to a Market Watch report.

Supermarket puts nutritionists into the aisle

March 24, 2017

In a quest to provide better customer service and enhance the shopping experience, one supermarket is expanding its staff of nutritionists in store locations.