Amazon hiring 120K temps for holiday rush

October 21, 2016

Ecommerce giant, Amazon, is hiring 120,000 workers for seasonal roles this holiday season across 27 states, for fulfillment and sorting centers as well as…

Not every retailer is closing on turkey day

October 20, 2016

Mall operator, General Growth Properties, isn't jumping on the bandwagon to close on Thanksgiving, and its CEO will be working the holiday at a New Jersey mall…

Nordstrom pilots omnichannel customer strategy

October 20, 2016

Nordstrom is debuting an omnichannel effort that lets Washington-based shoppers choose an item online and then try in their local sore.

Sears aims to grab the price-conscious holiday shopper

October 19, 2016

As the holiday sales season nears, Sears is making a move to draw bargain-hunting customers with a new guarantee initiative.

Examining the design-it-yourself revolution

Enabling self-expression leads to a deeper and more intimate connection with brands, which is the basis for emotional branding.

JCPenney puts greeters in place in pilot customer service move

October 18, 2016

Taking a page from Wal-Mart's customer service playbook, JC Penney is reportedly placing greeters at store entrances.

Midwest C-store chain taps loyalty platform to boost customer relations

October 17, 2016

Break Time, a convenience store chain in Missouri and Arkansas, is launching a new Paytronix-powered MyTime Rewards program to boost its brand and customer…

Scheels deploys point-of-service tool

October 14, 2016

Regional sporting goods retailer, Scheels, is using an Oracle point-of-service tool to enhance customer store experience.

3 steps for reinventing customer service with social support

HP Director Kriti Kapoor explains how social media is rapidly becoming the main conduit for customer care and support and why, if your company hasn't moved in…

Amazon eyes going the convenience store route

October 13, 2016

While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…

Crate and Barrel tapping technology to drive customer experience forward

October 12, 2016

Crate and Barrel is deploying a software-as-a-service tool to boost customer experience across the digital customer landscape in an effort to make consumers…

Cisco talks virtual reality and customer experience in retail

Cisco's Shaun Kirby, CTO, Rapid Prototyping, talks augmented reality and virtual reality and the tremendous consumer uptake.

3 tips to avoid being ‘spooked’ by holiday shopping

How can retailers ensure continued success well into (and beyond) the holiday shopping season? The answer: Mobile.

Kohl's Pay is here

October 10, 2016

And here comes another Pay.

Sionic Mobile provides OnStar subscribers instant, exclusive savings

October 10, 2016

Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…

FIS launches real-time loyalty redemption at BP

October 10, 2016

FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…

Black Friday on its way out as top shopping day

October 7, 2016

The biggest holiday "shopping" day of the year won't be the day after turkey day this year, as a new industry prediction claims the new Black Friday will be…

Mall of America celebrates Thanksgiving by closing for the day

October 7, 2016

The biggest U.S. mall is closing on Thanksgiving for the first time ever, though the 500-plus retail stores housed inside have the option to remain open on the…

Should retail prices in store be the same as online?

by Chris Petersen — Owner, IMS

Omnichannel "click & collect" is a slippery slope for retail prices.

3 surefire ways to tell if a retail store is 'omnichannel'

by Chris Petersen — Owner, IMS

Omnichannel is creating an experience where you can have it your way.