Ex Wal-Mart digital leader takes customer-focused role at Pizza Hut

September 23, 2016

Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…

[Free webinar] How Express.com boosted site search conversions by over 18%

by Retail Customer Experience

Express.com offers up insight on how it boosted its site search conversion rate.

5 steps toward campaign hyper-personalization

In today's data-driven economy, standard campaign personalization alone isn't enough. Customers expect marketers to use their data competently; the ability to…

Fast food, supermarkets tops in earning emotional ratings

September 21, 2016

When it comes to delivering positive emotional experience, the top achievers are Residence Inn, Publix and Chick-fil-A, according to a new study assessing…

Tiffany & Co. beating Amazon in consumer passion

September 21, 2016

Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…

Study: Consumers love rewards, incentives

September 21, 2016

A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…

NY’s Bergdorf Goodman goes for a fashion fantasy experience

September 20, 2016

Just in time for the recent New York Fashion Week, high-end fashion retailer Bergdorf Goodman debuted a new customer experience complete with chandeliers and…

Amazon Prime now includes a Chicago beauty brand

September 19, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.

Amazon Prime now includes a Chicago beauty brand

September 16, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.

How artificial intelligence is transforming retail personalization

Retail personalization is certainly not a new concept, but there are many new advances in personalization helping retailers create deeper relationships with…

Google pushes out 2-day delivery to 40M new customers

September 15, 2016

Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.

5 major retail fails from P&G, Macy's, Wal-Mart (and what they teach us)

by Bryan Pearson — President, LoyaltyOne

Some of the most attractive investments in retail have proven disastrous. Fortunately, retailers have learned to rebuild from past mistakes.

BrandsMart USA taps a new mobile delivery tracking tool

September 13, 2016

BrandsMart USA is tapping nuVizz's nuDeliverIT mobile delivery tracking technology to boost customer experience. The solution provides the retailer with…

DSW partners with Infor on retail commerce apps

September 12, 2016

Footwear retailer DSW is hoping to provide a more seamless shopping experience with a new commerce application suite that will provide flexibility, greater…

Outdoor retailer aims for a deeper customer relationship

September 12, 2016

Cabela's is teaming up with InMoment on a new system that will empower front-line employees and operations leaders with deeper customer intelligence to drive a…

Pokémon GO: A retailer's dream, or a network/app management nightmare?

Most retailers take advantage of applications to improve customer engagement. To facilitate wireless coverage for customers using a retailer's mobile app (who…

Pokémon GO inspires Bloomies' social media omnichannel effort

September 9, 2016

Leading retailer Bloomingdale's is hoping to spark fall season sales with a unique customer engagement effort using social media.

Mobile innovation is not about your phone!

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What if the future of mobile has nothing to do with the phone in your hand?

Office Depot extends partnership with dunnhumby

September 7, 2016

Dunnhumby and Office Depot are extending a partnership focused on data analysis to boost the customer experience.

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…