How Kroger Co. is growing the business

Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent…

Amazon delivers Fresh to a slew of new cities

November 3, 2016

Chicago and Dallas are now among cities where shoppers can access AmazonFresh.

Google delivers Express service in Florida

November 3, 2016

Online shoppers in Tampa Bay have a new option to select when it comes to product delivery as Google has launched its delivery service in the city, as well as…

Study: Consumer expectations are driving new retail economic metrics

November 2, 2016

Taking a page from Oldsmobile's marketing genius, today’s retail economics are not anyone’s grandparents’ retail economics.

5 ways to optimize customer experience in store and online

by Chris Petersen — Owner, IMS

Consumers want online to be more like stores … and vice versa.

Online retail a big focus for holiday shoppers, reveals survey

November 1, 2016

At least half of holiday shoppers are intending to buy gifts online this year, according to the annual Deloitte holiday survey on consumer spend and trends.

Target revamps holiday marketing strategy with a Broadway touch

November 1, 2016

Target is going Broadway with this year's holiday strategy, pulling in new merchandise, decorating stores with new products and boosting savings.

Survey: Digital strategy key for retailer success

October 31, 2016

A digital e-commerce strategy is more critical than ever for retailers, as a new survey reveals that consumers love shopping online — especially on Amazon …

4 tips for crafting a valuable SMS marketing campaign

When building the SMS marketing list remember the old saw, patience is a virtue. Focus on building good relationships with a wide network of clients and…

Humanoid robot coming to a retailer near you

October 28, 2016

SoftBank Robotics is focused on getting a humanoid robot, Pepper, into every retailer and it won't just be giving customer service.

3 ways retailers plan to protect customer data

by Bryan Pearson — President, LoyaltyOne

Requirements to install chip card technology in the U.S. has forced retailers to bone up on risk management in 2016, and they will continue to do so in 2017.

Google, Myer partnership taps beacons to measure customer behavior

October 27, 2016

Google is teaming up with Australia-based retailer Myer on a beacon trial to better understand the connection between the brick-and-mortar retail world and the…

Justin Timberlake is chief flavor officer for Bai Brands

October 27, 2016

Celebrity singer Justin Timberlake is now chief flavor officer for beverage newcomer Bai Brands and will help direct product development and marketing efforts.

Macy's to open a bit earlier Thanksgiving Day

October 26, 2016

Not only isn't Macy's not following the trend of retailers closing on Thanksgiving, the iconic retailer is opening its doors even earlier this year.

Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation.

Why egift rewards during holiday season are a win-win

Retailers and consumers are leveraging egift rewards for holiday promotions and passing on checks.

InContext teams with Intel on virtual reality strategy

October 24, 2016

InContext Solutions is partnering with Intel in a quest to create new virtual reality products for the retail environment.

Apple store revamp is all about boosting customer friendliness

October 24, 2016

Apple's new retail location in Indianapolis boasts a bigger footprint and reflects the retailer's revamped store design focused on being more customer friendly.

Nordstrom launches 'reserve & try on' customer service option

October 21, 2016

Nordstrom is debuting an omnichannel effort that lets Washington state shoppers choose an item online, via a reservation, before hitting the retail location to…

How to keep your loyalty program from failing over the holidays

Whether you have a loyalty program or are working on creating one for the holiday rush, don't get caught making some common mistakes that end up doing more…