Branded mobile pay bodes big promise for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…

Social media ROI, loyalty and the customer experience

While marketers know in their gut that social media is important as customers are clearly there and sharing, they often lack the return on investment to prove…

How entrepreneurial employees boost profit, customer service during holiday season

For national chains a drive toward community presents the opportunity for front-line employees and local store managers to drive sales and profits. However, to…

Amazon Go promises no checkout, no lines, no waiting

December 6, 2016

Come 2017 Amazon aims to debut a no-waiting, no-line, no-checkout grocery store experience, called 'Just Walk Out', at its Amazon Go store in Washington state.

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

Slow lanes could boost supermarket experience, claims study

December 5, 2016

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.

5 rules for a retail town square: What Apple, Whole Foods Can Teach Us

by Bryan Pearson — President, LoyaltyOne

Here's a potential formula for retail of the future: One Apple squared equals a community experience minus the traditional sales space.

Target debuts another small-format store in NY

December 2, 2016

Target has opened its second small-format store on Long Island, New York.

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the…

Levi Strauss CEO: Please leave guns home while shopping

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

December 1, 2016

Levi Strauss is synonymous with the cowboy and renegade image, but its CEO is publicly requesting shopping cowboys to leave the heat — the gun — at home when…

Barnes & Noble debuts food, drinks to engage book lovers

November 30, 2016

Not only can you browse thousands of books at the Edina, Minnesota-based Barnes & Noble, you can now also grab a meal and a drink as part of the shopping…

Horseshoes, hand grenades and location data?

Gil Larsen, VP of the Americas at Blis, says retailers either win or don't - unless you're playing horse shoes or chucking hand grenades, neither of which many…

Loyalty perks, security and return options key consumer wants, reveals study

November 28, 2016

Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a…

5 critical traits to be a future-focused retailer

Bill Chidley, a partner at ChangeUp, offers up the five critical traits required to be a future-focused retailer.

Retailers launching new strategies to beat Amazon

November 25, 2016

In a quest to lure consumers off Amazon and into their brick and mortar storefront, some retailers are launching new marketing strategies and hoping to…

Report: More than a few retailers not sure what marketing channel is most successful

November 24, 2016

When it comes to identifying the most successful and viable marketing opportunities more than a third of retailers, 36 percent, can't make the determination.

Consider a 'beyond digital' approach to power omnichannel experience

A successfully digitally transformed organization delivers superior digital experience around products and services. That, in turn, creates value and…

Newegg aims to make online shopping more convenient

November 23, 2016

Newegg is integrating its shopping cart with FedEx service so shoppers can hold packages for pickup at FedEx locations across the U.S., including FedEx Office…

With omnichannel the devil is in the data

Retailers (and their suppliers) must leverage the omnichannel network to stay relevant and harness these rich cross-channel opportunities.

Black Friday: Gimmick, gone or more relevant than ever?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Is Black Friday relevant, needed, necessary, or even a valuable marketing opportunity, or has it become a gimmick in the retailer's quest to grab consumers…