Customer Experience News & Media
Effective strategies for making your customers feel like they’re top priority
by Cynthia Mielke — VP, Strategic Partnerships, Tango
When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…
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Mini art vending machine finds a home at a brewery
November 4, 2025
A vending machine at Commonwealth Brewing Co. in Fairfax, Virginia, is offering miniature art prints instead of snacks as part of a local initiative to…
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Lidl Great Britain launches mobile payment through Lidl Plus app
November 4, 2025
Lidl GB has launched Lidl Pay, a mobile payment feature built into its Lidl Plus rewards app, as part of the retailer's ongoing investment in technology and…
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Aldi removes self-checkout lanes at some Maryland stores
November 3, 2025
Aldi has removed self-checkout lanes at several stores in Montgomery County in Maryland, including locations in Germantown and Montgomery Village, as part of a…
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From destination to signal: How AI is rewiring the role of brand websites in retail
by Joseph Perello — Founder and CEO, Props
In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…
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Independent grocers adopt Instacart for in-store, online operations
October 31, 2025
Independent grocers across the U.S. are increasingly adopting Instacart's enterprise technology solutions, including Caper Carts, Storefront Pro and FoodStorm…
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Footasylum teams with invent.ai to drive revenue, better inventory process
October 30, 2025
Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…
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Modulate expert shares insight on responsible AI in voice channels
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…
Presented by Modulate
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How SaaS personalization breathed new life into legacy retail platform
by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.
Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…
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National Retail Solutions (NRS) Launches Toy and Coat Drive with Bessie Green Community
National Retail Solutions (NRS) has launched a month-long toy and coat drive in partnership with Bessie Green Community through the NRS Cares program.
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Bridging the gap between the shop floor and head office
by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)
Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.
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Designing AI strategies to enhance customer trust, call agent well-being
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…
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The Future of Customer Trust: Responsible AI in CX Voice Channels
As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…
Presented by Modulate
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Top 5 retail tech trends shaping 2025
by Mahdi Hussein — Founder & CEO, SuperSonic POS
The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…
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Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences
Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…
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Smarter Stays: How AI Is Enhancing Guest Experience
See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…
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Walmart, OpenAI team on AI-first shopping experiences
October 17, 2025
Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…
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The communication gap holding back businesses
by Jim Eckes — Founder, TieTechnology
When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…
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Fashion retailer Oh Polly taps LED displays to drive shopper engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…
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Museum Technology for the Future: Interactive Exhibits & Digital Experiences
Museum innovations & technologies shape the museum of the future with immersive AR & VR experiences, interactive exhibits, self-service solutions that boost…
Presented by eyefactive GmbH
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