Custom Channels intros in-store engagement platform

February 2, 2026

Custom Channels has debuted a unified in-store engagement platform that can transform how brands communication with customers by connecting audio promotions…

Stinker Stores boosts employee retention with DailyPay

January 30, 2026

Stinker Stores, an Idaho-based c-store chain, is enjoying strong employee retention and less worker turnover with its partnership with DailyPay, an on-demand…

BENS Market taps Watchfire to create biggest c-store LED display in Washington state

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel

NICE strategy leader talks agentic AI, retail industry trends

NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…

Presented by NICE

5 trends impacting the in-store experience

January 28, 2026

Retailers will focus more on spatial transformation in the year ahead, using physical appeal to attract new customers and will futureproof store backdrops and…

Amazon chief: Tariff costs creeping into prices

January 28, 2026

Amazon CEO Andy Jassy said the tariffs imposed by President Donald Trump since the start of 2025, and now extending in to 2026, have begun to "creep" in Amazon…

American Airlines debuts free high-speed Wi-Fi

January 26, 2026

American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.

2026 will be the year of agentic AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Birdzi launches Journey for grocers, retailers aiming to drive personalization

January 22, 2026

Birdzi has unveiled Journey, a tool that enables grocers and retailers to deliver real-time, behavior-based offers to drive smarter customer engagement.

Hawaiian Airlines aims to boost customer experience with $600M strategy

January 22, 2026

Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…

The art of retail storytelling: Elevating hospitality through meaningful experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations.

Woof Gang enjoys robust sales, footprint growth

January 20, 2026

Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.

Nearly half of consumers would choose dental visit than wait a week for refund

January 14, 2026

Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.

How to make every shopping experience memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences.

Hanna Andersson hires Kacey Sharrett as chief digital officer

January 12, 2026

Kacey Sharrett has been name chief digital officer at Hanna Andersson, a children's apparel brand.

Stopping fraud without sacrificing customer experience: A real-time playbook for modern retail

by Bill Bruno — CEO, Celebrus

If your fraud strategy currently prioritizes protection over experience or vice versa, it’s time to rethink the balance. Modern fraud prevention should do…

Wegmans deploys facial recognition tech for store security

January 9, 2026

Wegmans has deployed facial recognition cameras in a "small fraction" of stores to boost security at locations with elevated risks.

Creative Realities launches digital drive-thru 2.0

January 9, 2026

Creative Realities, a provider of digital signage, media and adtech solutions, has launched digital drive-thru 2.0, a modular solution aimed at improving…

Top read retail CX stories in 2025: Consumer behavior, AI ethics, brand tech deployments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top most read articles in 2025 ran the gamut from tracking tariff policies to understanding generational consumer behavior to brand technology deployments.

Shoppers want flexible delivery over free shipping

January 5, 2026

Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…