Customer Experience News & Media
Three Hot Trends in Airport Kiosks
A look at the latest innovations helping to deliver seamless airline travel experiences.
Presented by Zebra Technologies
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Rack Room Shoes realigns leadership to drive digital innovation
July 22, 2025
Rack Room Shoes, a leading footwear retailer, has realigned its merchandising and digital strategies to navigate the evolving retail landscape and announced…
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National Retail Solutions (NRS) Launches DoorDash Partnership Nationwide
National Retail Solutions, Inc. (NRS) is proud to announce a partnership with DoorDash, leveraging DoorDash’s retail APIs to strengthen small independent…
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Embracing Modularity in POS Tech: Innovate with Confidence
Create your tomorrow with innovative, flexible, and tailored solutions that meet your needs while skipping those that don’t.
Presented by Toshiba Global Commerce Solutions, Inc.
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Champs Sports debuts reimagined store concept
July 18, 2025
Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.
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Walmart changes checkout in NJ
July 17, 2025
Walmart is introducing significant changes to its checkout process in various stores across the U.S., with a notable shift toward a "Scan & Go" system…
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New Look deploys Amperity platform to boost customer experience
July 17, 2025
New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…
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GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.
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Love's Travel Stops deploys smart kiosks
July 15, 2025
Love's Travel Stops and Country Stores has partnered with Bite to install smart kiosks at its Arby's restaurant locations nationwide, according to a CSP…
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Amazon driving same-day, next-day delivery into more than 4K cities
July 14, 2025
Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.
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Walmart renews partnership with Scandit
July 14, 2025
Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…
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Let's Talk Retail Episode 1: Four Strategies to Help You Accelerate Your Business
In today's fast-paced retail landscape, staying ahead means leading with purpose. In this video, Toshiba Global Commerce Solutions Sales Leader, Duffy Fron…
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Loyalty Programs: How to Create Emotional Connections with Customers
Learn how modern loyalty programs are evolving to foster deeper customer relationships through personalization, seamless experiences, and value-driven…
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The Hidden Value of Consistency in Convenience
Find out how delivering consistent convenience helps retailers build trust, drive loyalty, and keep shoppers coming back. The blog explores strategies like…
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Spirit Halloween aims to hire 50K workers for 2025 holiday season
July 11, 2025
Spirit Halloween aims to hire on 50,000 workers for seasonal sales associate and store manager roles for the more than 1,500 retail locations opening in 202…
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Germany grocer adopts Diebold Nixdorf AI self-checkout
July 9, 2025
Edeka Beckesepp, a Germany-based grocer, has integrated self-service checkouts featuring Diebold Nixdorf's AI-powered fresh produce recognition and age…
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How tariffs could lead to better customer experiences
by John Mazur — CEO, Chatmeter
Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…
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How a Tourism Center creates an immersive interactive experience in XXL
Sexten launches 118'' interactive video wall to digitize their tourism experience center.
Presented by eyefactive GmbH
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Athleisure brand Vitality taps Loop for personalized, seamless returns process
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.
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Carrefour testing EdgeSense to digitalize shelves, drive omnichannel store of the future
June 27, 2025
Carrefourt, a food retail grocer in Europe, is testing VusionGroup's EdgeSense platform to digitalize shelves and invest in an omnichannel store of the future.
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