Customer Experience News & Media
Morrisons Daily extends NCR Atleos partnership
August 14, 2025
Convenience retailer Morrisons Daily has extended its partnership with NCR Atleos in a quest to provide customers with reliable, secure access to cash via…
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AI gaining ground in customer communication strategies
August 13, 2025
Most, 97%, of retailers will be using AI when it comes to customer communications this year.
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Why retailers should treat checkout as strategic experience, not just a transaction
by Pavel Tsarykau — CEO, Expert Soft
Checkout may seem like just a confirmation page, but it’s still part of the customer journey. If that step is unstable or slightly misaligned with…
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Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience
August 12, 2025
Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…
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Mall of America deploys AI-powered video analytics
August 11, 2025
Mall of America has deployed AI-powered analytics to boost parking intelligence at the tourist destination.
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Scroll, Grab, and Go: The Future of Digitally Led Convenience
Discover how digital-first strategies are transforming convenience into a smarter, more seamless experience that fits effortlessly into customers’ daily lives.
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The Art of Retail Storytelling: Elevating Hospitality Through Meaningful Experiences
Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations. The blog explores how aligning…
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Why Aldi stores don’t play music
August 8, 2025
For consumers wondering why there is no music playing in the background while shopping in Aldi aisles the answer is simple.
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How Verizon is tapping AI to drive customer experience innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…
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National Retail Solutions (NRS) Hosts Community Career Day for Local Students
NRS Cares initiative welcomes 30 students to corporate headquarters for hands-on career exploration day.
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Target ATM explosion under investigation
August 4, 2025
An unknown individual or group used an improvised explosive device on an ATM at a Target in San Ramon, California. The store was closed during the explosion so…
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Return on relationship: Why your return policy might be your strongest loyalty tool
by Marie DeLeo — Director, Strategic Consulting, Kobie
In today's retail environment, returns shouldn't be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful…
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Home Depot, Lowe’s retain top ranking among home improvement brands
August 1, 2025
Home Depot and Lowe's have maintained their ranking as home improvement category leaders in the Numerator Home Improvement Tracker report, attaining 28% and…
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Southwest debuting seat selection option in 2026
July 31, 2025
Southwest Airlines will give customers options to select their seat during booking starting Jan. 27, 2026.
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Wegmans Dewitt debuts Instacart’s Caper Carts
July 29, 2025
The Wegmans Dewitt in Syracuse, New York now offers Instacart's smart carts to shoppers, the first stage of launching the smart carts at Wegmans store.
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Why slow websites kill sales and what retailers can do about it
by Gerardo Dada — Field Chief Technology Officer (CTO), Catchpoint Systems, Inc.
The simple truth is slow websites kill sales. Upgrading the monitoring strategy goes beyond preventing outages or measuring page load times. It's about also…
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Lidl takes a leap forward in digital evolution
July 29, 2025
Lidl is launching an enhanced self-scanning feature, integrated directly into its Lidl Plus loyalty app, which the company states will "transform" the in-store…
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Food Lion deployment completes Flybuy integration across Ahold Delhaize stores
July 28, 2025
Food Lion has deployed Flybuy, an AI-powered location engine, to power the grocer's Food Lion To Go, its curbside pickup program.
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Hardware retailer taps Blue Yonder to optimize inventory management
July 25, 2025
Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.
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VenHub debuts 24/7 smart store in Hollywood
July 25, 2025
VenHub Global Inc., a company specializing in autonomous, AI-powered retail, has opened an additional 24/7 Smart Store in Hollywood, California, located at…
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