Customer Experience News & Media
The new 4 Ps of customer engagement
by Scott Opiela — Chief Marketing Officer, Acoustic
To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Spirit enters Chapter 11, issues letter to travelers
September 4, 2025
Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…
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Amazon Just Walk Out Cafe debuts at South Carolina hospital
September 3, 2025
Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…
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Shoplifting reportedly broke up Target, Ulta Beauty partnership
September 3, 2025
Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…
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Home Depot issues price increase warning
September 2, 2025
Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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Enhancing Visitor Experience at Nationalgalerie Berlin with eyefactive's Touchscreen Software
eyefactive transforms Nationalgalerie Berlin's visitor experience with bespoke touchscreen solutions. Cutting-edge technology and innovative software redefine…
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Fashion rental service Nuuly designs deeper customer-first experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…
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Southwest Airlines changes plus-size passenger policy
August 28, 2025
Plus-size travelers flying on Southwest Airlines will need to buy an additional ticket in advance if their size "encroaches" upon the next seat.
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Aldi London store overhauls Shop & Go system, deploys self-checkouts
August 27, 2025
Discount supermarket chain Aldi has reopened its newly refurbished "Shop & Go" store in Greenwich, London, featuring self-checkout lanes and an updated…
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Levi Strauss e-commerce leader talks customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Priya Buening, VP of U.S. e-commerce, at Levi Strauss & Co., shares insight on the brand’s focus to create best-in-class experiences in all customer channels…
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Radar debuts 5-step retail trends playbook
August 22, 2025
Radar has launched a five-step retail playbook offering best-in-class tactics from retailers that are using location to power every stage of the customer…
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Retailers, store associates struggling to meet shoppers expectations
August 22, 2025
Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…
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Diebold Nixdorf AI solution helps Edeka Paschmann combat self-checkout shrink
August 21, 2025
Edeka Paschmann, a German supermarket chain, is the first retailer in the country to implement Diebold Nixdorf's AI-powered solutions to reduce shrink at…
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Radar debuts guide for location-based engagement strategy
August 21, 2025
Radar has published a free step-by-step guide for launching a location-based engagement strategy that will deliver results.
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Orlando Airport’s animated astronaut making security lines efficient and fun
August 19, 2025
There's a digital ambassador, Annie the astronaut, focused on improving customer experience at Orlando International Airport (MCO).
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How data orchestration conducts harmonic customer experiences
by Robin Grochol — VP of Product Management - Data, Identity & Security, Twilio
In the competitive landscape of today’s customers, particularly with more digital natives like millennials and Gen Z, organizations that don't embrace…
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NCR Atleos, FCTI expanding ATM coverage at Speedway, 7-Eleven
August 18, 2025
NCR Atleos has expanded its partnership with FCTI Inc. to provide thousands of ATMs to 7-Eleven and Speedway locations.
read nowFrank Mayer Joins Retail Solutions Providers Association
Custom kiosk and display manufacturer Frank Mayer has joined the Retail Solutions Providers Association (RSPA). According to the organization’s website, the…
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