Customer Experience News & Media

New year will bring new features, store revamps at Target

January 2, 2026

Target plans to revamp stores and deploy new technology in 2026.

What main street can teach Silicon Valley about building loyalty

by Andrew Helms — CEO – USA, SumUp

If Silicon Valley spent half as much time studying Main Street as Main Street spends studying its customers, we’d build technology that feels a lot more like a…

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Sam’s Club, Walmart deploying ‘eye bot’ kiosks

January 2, 2026

Sam's Club and Walmart are deploying 'eye bot' kiosks to over a dozen stores . The kiosks promise to offer eye exams in 15 minutes or less.

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7 steps retail leaders can take to protect customer experience during peak seasons

by Nataliia Onyshkevych — CEO, EverHelp

Peak shopping periods test operational resilience — but they also create major opportunities.

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Why calls still matter in retail

by Victoria Berezhetska — Content Lead, Phonexa

Learn how you can build an omnichannel marketing funnel using retail customer experiences during phone calls. Synergize lead and phone call campaigns.

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Amazon developing ‘rush’ pickup option

December 17, 2025

Amazon reportedly is developing a in-store pickup option that would let shoppers get an ordered item at an Amazon-owned store within an hour.

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Are you sabotaging your self-service?

by Phil Smith — CEO, QPC Group

Looking to the future, it’s clear that organizations will need to increase their data capture of customer journeys if they hope to maximize the productivity of…

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Data-Driven Retail Innovations at Touchpoint Talks Karlsruhe

Touchpoint Talks Karlsruhe 2025 showcased how retail data, loyalty, and interactive technologies unite to revolutionize customer experience and business…

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How retailers can get in the fast lane with self-check out

by Griffin Unanue — Student, University of Southern California

How do we get into the fast lane of self-checkout? Retailers need to modernize technology and operating models and stop treating self-checkout as a replacement…

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Target opens Target SoHo concept store

December 11, 2025

Target has officially opeed its transformed Target SoHo, a concept store located in New York city.

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Swipe fees may cost consumers $20 billion this holiday season

December 11, 2025

Swipe fees, which banks charge retailers for processing credit card transactions, could cost consumers $20 billion or more in higher prices this holiday…

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Albertsons drives digital transformation with AI tech

December 10, 2025

Albertsons Companies has launched an AI-powered planning and shopping assistant which it claims can cut down shopping time to as little as four minutes.

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From Transactions to Experiences: Empowering Associates to Drive Operational Efficiency

Learn how retail is moving beyond the checkout as companies prioritize engagement and emotional connection throughout the customer journey. This blog…

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Rethinking Retail: Strategies to Meet Evolving Customer Expectations

Retail is entering a new chapter where every interaction has the potential to shape lasting connections with customers. This infographic explores how…

Presented by Toshiba Global Commerce Solutions, Inc.

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Smarter data, happier shoppers: Why good customer experience starts with AI

by David Greschler — Co-Founder & CEO, NomadGo

When evaluating new technologies, it’s easy to get caught up in the promises and flashy buzzwords. However, the best solutions should prioritize accuracy…

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National Retail Solutions (NRS) Partners with NationsBenefits to Enable “One Tap” OTC Card Acceptance

National Retail Solutions (NRS), operator of the leading point-of-sale (POS) network for independent retailers in the US and Canada, today announced a…

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