Why Product Longevity Matters in Retail Technology

Product longevity helps retailers create a stronger foundation for long term operational success. This blog explores how durable technology, stable system…

Target targets inclusive design within guest experience

July 17, 2026

Target is integrating inclusive design principles across merchandising, store environments, product development and digital experiences.

Consumers wary about AI shopping assistants but Amazon is changing perceptions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As the retail landscape shifts to a more automated, hands-off marketplace, the industry continues to prioritize investing in AI-powered shopping tech but not…

Walmart lowers prices on beef, summertime food favs

July 16, 2026

Walmart has lowered prices at both its store supermarkets and its wholesale club, Sam's Club, on everything from grocery and household products to outdoor…

The invisible engine: Why the best AI is the one your customers never see

by Benjamin Spiegel — Chief Digital Officer, POLYWOOD

As the dust settles on the initial Generative AI gold rush, a truth is emerging: the most successful brands aren’t the ones forcing AI onto their customers…

Turkish airline rolls out self-check-in kiosks

July 16, 2026

Turkish leisure airline Corendon Airlines has introduced self-service airport check-in kiosks as part of its digital transformation strategy, according to a…

Why AI is failing retail customer service (and how to fix it)

by David Karandish — Founder & CEO, Capacity

Done right, agentic AI and automation can fundamentally change how retail CX operates. However, most retailers struggle to implement AI effectively.

Target deploying attendance tracking system to boost customer experience

July 13, 2026

Target is planning to deploy a point-based store employee attendance tracking system as part of its strategy to boost store operations and customer experience.

Nominations open for 2026 Automated Retail & Kiosk Innovation Awards

by Richard Slawsky — Editor, Connect Media

The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…

Saks strategy is high-end shopping, white-glove service

July 10, 2026

Now that it has officially exited bankruptcy, Saks Global, the parent company of Neiman Marcus, Bergdorf Goodman and Saks Fifth Avenue, aims to focus on…

American Airlines grab-and-go lounge arriving soon at NY airport

July 10, 2026

American Airlines is prepping a grab-and-go lounge at New York's JFK International airport that should launched for business by the end of 2026.

How AI is helping fix retail’s $1.7T inventory problem

by Nicola Bond — Co-Founder and CEO, Merchmix

When retailers get inventory right, the impact goes beyond reducing waste. They free up margin to invest in better experiences, build resilience into their…

Solving retail store associate challenges by eliminating the information gap, cognitive overwhelm, annoying AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A Jumpmind AX Insight study reveals retail store associates are battling more than a few challenges and while technology promises big rewards it isn’t always…

Attention is the new currency: Why traditional museums are losing audiences and how immersive experiences can save them

by Anton Tertyshnyk — Creative Director, Lumotion Studio

Today, cultural spaces are forced to compete not merely with one another, but with the endless, rapid-fire stream of short-form digital content.

Interactive kiosk enhances visitor experience at Louisiana airport

July 3, 2026

Travelers arriving at Shreveport Regional Airport in Louisiana now have access to an interactive tourism kiosk for exploring the ArkLaTex region, according to…

The now and next steps retailers should take in the agentic commerce era

by Nicole Jass — Senior Vice President, Enterprise Strategy, Signifyd

The projected promise and perils of agentic commerce seem to change almost daily, and that can be disconcerting. A thoughtful approach now will put merchants…

AI checkout speeds purchase time at MotoGP event

June 30, 2026

Aramark Spain supported food and beverage operations at the Monster Energy Grand Prix of Catalonia from May 15-17, according to a press release, marking its…

Staples, Party City partner on in-store experience

June 26, 2026

Staples and Party City have teamed up to deploy Party City store experiences inside more than 700 Staples locations nationwide and on Staples.com, with plans…

Ace Hardware AI-powered assistant boosting customer, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers…

Home Depot swapping phone menus with AI-powered agent

June 25, 2026

The Home Depot is swapping out its customer service phone menus with an AI-powered voice that allows customers to state why they're calling and achieve faster…