Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…

Amazon expands Prime Now restaurant delivery

April 27, 2016

San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.

MTN South Africa hires on customer experience leader

April 27, 2016

Isabella Naidoo is the new chief customer experience officer at MTN South Africa.

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Barneys goes personal and to the cloud to boost customer engagement

April 26, 2016

Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.

Surf merchandise retailer develops own store scent, custom sound

April 26, 2016

Few retailers boast their own scent and the short list now includes surf clothes and merchandise retailer Billabong.

If there is an app for that… why should we care about bots?

by Chris Petersen — Owner, IMS

Ignorance is not bliss, nor is it profitable in today's connected world.

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…

We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

Macy’s, Home Depot lead top retail brands ranking

April 22, 2016

Retailers Macy’s, DSW Shoes and Best Buy ranked as the top three, respectively, in the Harris Poll 2016 Brands of the Year EquiTrend Study.

Retailers slagging in omnichannel efforts, reveals report

April 22, 2016

The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.

Visa aims to enhance checkout experience for card holders

April 22, 2016

The company is upgrading software to spur faster transactions involving chip-embedded cards.

People's United Bank shines at customer experience, report reveals

April 21, 2016

Millennial small business owners may bring big disruption to the banking industry, reveals report.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail is an industry under tremendous pressure to fulfill consumer expectations.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.