Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Preparing for the new digital customer journey

As the availability of digital and mobile technologies continues to grow, there has been a shifting away from the traditional customer-agent interaction model…

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

'Hungry Buddy' promises to make dining alone a more engaging experience

March 29, 2016

The experience of dining alone is about to change, at least for patrons of Jack In The Box.

Retail jewelry leader enjoying consumer diamond demand

March 29, 2016

Consumers went jewelry shopping big time in 2015.

Study: Retailers need to retool in-store strategy, embrace the smartphone consumer

March 28, 2016

If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.

Enough of the 'why' on employee engagement, give me some 'how'

Creating engagement doesn't need to be abstract, however, because the basics of engaging a workforce are commonly recognized business principles.

Most missed CX opportunity and 5 ways to capitalize on it

by Chris Petersen — Owner, IMS

Research shows watching others has a huge impact on conversion.

5 tips for boosting customer loyalty

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

A beautiful find: How 2 grocers stock relevance through sustainability

by Bryan Pearson — President, LoyaltyOne

The issue of sustainability in the supermarket aisle is no longer a question. It is the answer to retaining relevance among earth-conscious consumers.

Frozen food brand changes up name, store signage, design

March 18, 2016

Canada's M&M Meat Shops is now M&M Food Market as the frozen food brand is making big strides to reinvent its brand.

Ingenico Group taps veteran leader for director role

March 18, 2016

Suzan Denoncourt is the new managing director for Canadian operations at Ingenico Group.

SXSW Spotlight: The conflict between digital democratization and luxury brands

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Whole Foods' ambitious delivery service in play

March 16, 2016

Whole Foods hopes to double stores offering Instacart delivery service.

Green Beacon taps CRM guru for customer experience role

March 15, 2016

Michael Hammons, a customer relationship and experience management expert, is taking on a newly created role at Green Beacon.

Don’t miss: Free webinar offers holiday sales season tips, advice, strategy insight

March 15, 2016

A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…

4 secrets of customer loyalty from successful retailers

Think about the large retailers who are struggling: Sears, JC Penney, Aeropostale and many others. But it's not the merchandise, locations or prices prompting…