2016 Retail Customer Experience Top 100

Retail Customer Experience’s 2016 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on…

Presented by RetailCustomerExperience.com

SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.

MarketResponse reveals adaptive CX opportunities at ICXA Symposium

March 11, 2016

The capstone session at the recent ICX Association Symposium featured 'The Domain of Shopping' study, which identified six distinct shopping segments based on…

Study: Retailers must mobilize the brand advocate

March 11, 2016

A retailer's best friend these days may just be the consumer who is loyal and willing to spread good things about the brand.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

Report: Consumers not very forgiving when a shopping experience goes bad

March 10, 2016

Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.

Dorsey wants Square to be synonymous with mobile payments

by Will Hernandez — Editor, NetWorld Media Group

Jack Dorsey wants Square to be synonymous with mobile payments and believes the current EMV shift in the U.S. will help the seven-year old company accomplish…

As CVS converts Target pharmacies, data is key to health

by Bryan Pearson — President, LoyaltyOne

As CVS/pharmacy enters the thick of converting 1,700 Target pharmacies and clinics to its own brand, it has made it evident its reward program, ExtraCare, will…

Talking With: Humm CEO Bernard Briggs on building the customer relationship

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer relationship requires knowing the customer, determining their needs and what they expect.

Perry Ellis taps Oracle tools for new payment options, security and better customer interaction

March 4, 2016

Fashion icon Perry Ellis is using a new retail point of service and inventory management tools to provide secure payment transaction and improved customer…

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.

Teenage love for Hollister brand drove sales for Abercrombie & Fitch

March 2, 2016

A revamp effort that included everything from new store merchandise to clothing presentation and lighting drove better in-store sales.

Amazon debuting pickup spot at Texas university campus

March 2, 2016

Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.

5 questions CMOs must ask when "they don't show up"

by Chris Petersen — Owner, IMS

Marketers need to engage like they are throwing a party for friends.

6 paths to mobile brand awareness

Retailers need to take consumer intent into account and have a sense of immediacy in delivering information to that consumer.

Walmart customer satisfaction ranking takes a deeper dip

February 29, 2016

Walmart’s battling a bunch of challenges and can now add not satisfying customers to the list.

Infinite data: How the business can stand out with the crowd

Welcome to the modern world — an age in which data is infinite and we are able to collect more information than we know what to do with.

Restoration Hardware: We’ve got some bad news on the financial front

February 25, 2016

Restoration Hardware aims to shore up customer experience as part of its overall strategy to get growth and financials in a healthier state.

Whole Foods seeks partners with 'mojo' for new supermarket brand

February 25, 2016

The supermarket's impending '365' small supermarket brand aims to partner with a variety of retail to provide a rewarding shopping experience.