What makes luxury customer support operationally different

by Anna Bielikova — Chief Operations Officer, Simply Contact

Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who…

Texas liquor store tests robotic fulfillment tech

April 28, 2026

A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…

Home Depot solves Pro customers' top headache with real-time delivery tracker

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…

Let's Talk Retail Episode 7: How a Mobile First Strategy Enhances the Retail Journey

In this exciting episode of Let's Talk Retail, Executive Account Manager Eric Williams is joined by Mohan Itwaru Senior Director of Direct to Consumer…

Built to Adapt: How Modular POS Powers the Future of Retail

Adaptability has become the new measure of success in retail. This infographic highlights how Modular POS technology empowers retailers to grow on their own…

Presented by Toshiba Global Commerce Solutions, Inc.

Sustainability in Retail: A Strategy for Long-Term Growth

Discover why sustainability is becoming a growth strategy, not just a corporate goal. This blog explores how retailers are reducing waste, improving…

Mobility at the Forefront: How Mobile POS is Redefining Specialty Retail

See how mobile POS is reshaping specialty retail at the moment of decision. This blog explores how retailers are equipping associates to assist customers…

L.L. Bean taps Amperity to revamp customer journey, boost loyalty

April 22, 2026

L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…

Verizon hospitality leader shares insight on eliminating retail's phantom inventory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's hospitality strategy leader Katie Riddle shares insight on how to avoid phantom inventory and how computer vision technology is giving retailers…

Autonomous retail concept scales up at Circa Resort

by Richard Slawsky — Editor, Connect Media

VenHub Global Inc. and Circa Resort & Casino in Las Vegas are innovating on what may be the world's most advanced autonomous smart store installation.

Amazon to stock weight loss drug in clinic kiosks

April 10, 2026

Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…

Fuel costs hitting import carriers may impact retailers, customers

April 9, 2026

While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…

Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.

Minnesota lawmakers mulling surveillance pricing ban

April 3, 2026

Lawmakers in Minneapolis are considering a ban of surveillance-pricing technology and use when it comes to food retail establishments.

Real estate firm taps eyefactive for interactive touchscreen

April 2, 2026

Dune Signature, a firm based in Senegal, has deployed an interactive touchscreen aimed at enhancing customer engagement by providing an immersive virtual…

Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

Buc-ee's rolling out specialty coffee vending

March 30, 2026

Roadside retail phenomenon Buc-ees is expanding its beverage offerings through a partnership with Costa Coffee, introducing automated coffee kiosks at…

Sally Beauty debuts TikTok Shop

March 27, 2026

Beauty retailer Sally Beauty has launched Sally Beauty on TikTok Shop.

Pandora taps Hardis Supply Chain for supply chain modernization

March 26, 2026

Pandora, one of the world's largest jewelry retailers, has partnered with Hardis Supply Chain, which offers supply chain software technology, to undertake a…

Uber debuts safety ride program for female customers

March 25, 2026

Uber is expanding a pilot program aimed at boosting safety with a feature that allows female riders and drivers to be match with another female for trips.